Posted 2 months ago
Partner Operations Specialist – Ad Ecosystem
@ Baidu USA
Toronto, Ontario
Overview
Baidu USA, through its MediaGo programmatic advertising platform, is hiring a Partner Operations Specialist for a contract full-time role in Toronto or Mountain View (hybrid). The role manages day-to-day communication with ad ecosystem technology, compliance and measurement partners, handles ad quality appeals and escalations, and tracks cases. Pay is $25 to $35 per hour.
Pay:
$25–$35 an hour
Responsibilities:
- Serve as day-to-day operational contact for ecosystem technology, compliance and measurement partners
- Own end-to-end management of ad compliance appeals and creative scan troubleshooting
- Coordinate P0/P1 case escalations and root cause investigations
- Maintain a centralized Case and Escalation Tracker
Requirements summary:
- 1 to 3 years in account management, ad operations or client-facing roles
- Excellent English communication skills
- Bilingual English and Mandarin strongly preferred
- Familiarity with ad-serving protocols and basic SQL preferred
- Bachelor's degree or equivalent practical experience
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-09-11
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business, Marketing, Communications, Information Systems |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Baidu USA
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Located in the heart of Silicon Valley, Baidu USA is one of the R&D centers of Baidu, China’s largest search engine provider. Baidu USA’s team of elite, world-class researchers and engineers devote their time to tackling the most challenging, change-the-world projects in AI and related fields. Baidu USA is comprised of four groups: Baidu Research US, Intelligent Driving Group US, Baidu Global Business Unit and Xingyun US. At Baidu USA, we act with the nimbleness of a startup, but as a global company, have access to immense computing resources and data. This makes Baidu USA the best place for those working in AI to see their work developed and potentially deployed to hundreds of millions of users. The name Baidu was inspired by a poem written more than 800 years ago during China's Song Dynasty. Baidu, whose literal meaning is “hundreds of times,” represents a persistent search for the ideal.
- LinkedIn followers
- 15,515
- People associated on LinkedIn
- 244
- Reported office locations
- 883 N Shoreline Blvd, Suite C100, Mountain View, California 94043, US
- 10900 NE 8th St, Bellevue, Washington 98004, US
- Other recorded names
- Baidu USA
- Specialties
- Deep learning
- machine learning
- speech recognition
- computer vision
- advertising
- mobile Internet and services
- security
- cloud computing
- autonomous driving
- and artificial intelligence
- Profile identifies a recruitment agency
- No
Located in the heart of Silicon Valley, Baidu USA is one of the R&D centers of Baidu, China’s largest search engine provider. Baidu USA’s team of elite, world-class researchers and engineers devote their time to tackling the most challenging, change-the-world projects in AI and related fields. Baidu USA is comprised of four groups: Baidu Research US, Intelligent Driving Group US, Baidu Global Business Unit and…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 51-200 employees |
| Headquarters | Mountain View, California |
| Organization type | Public Company |
| Year founded | 2014 |
| Specialties | Deep learningmachine learningspeech recognitioncomputer visionadvertisingmobile Internet and servicessecuritycloud computingautonomous drivingand artificial intelligence |
| Open jobs on Jobsy | 3 |
| View page |
Partner Operations Specialist – Ad Ecosystem
Location: Toronto, ON, Canada / Mountain View, CA, US (Hybrid)
Job Type: Contractor, Full Time, Monday - Friday
Position Overview
MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.
This role combines partner communication, case management, and cross-functional coordination. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.
Key Responsibilities
1. Partner Relationship & Account Operations
Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.
Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.
Foster collaborative, trusted working relationships with external partner teams across North America.
2. Case & Appeal Management (Ad Quality & Policy)
Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.
Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.
Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.
3. Cross-Functional Coordination
Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.
Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.
4. Tracking & Ecosystem Intelligence
Build and maintain a centralized Case & Escalation Tracker to log issue types, partner responses, resolution times, and recurring root causes.
Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.
Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.
Qualifications & Requirements
Experience: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred).
Technical Troubleshooting (Preferred): Familiarity with ad-serving protocols, packet capture analysis, JavaScript/malicious redirect troubleshooting, and basic SQL for investigating technical issues.
Communication Skills: Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives.
Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams.Core Competencies:
High attention to detail with strong organizational and follow-through capabilities.
Proactive problem-solver with patience and persistence in managing multi-step case appeals.
Ability to thrive in a fast-paced, cross-timezone work environment.Technical Aptitude: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required.
Education: Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.
Hourly Pay Rate Range: $25-$35/h
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