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Posted 4 days ago

Patient Care Coordinator (Remote)

@ Sailor Health

Remote in Canada

$40k–$50k/yrRemoteFull-time
Apply now
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Overview

Sailor Health is hiring a full-time remote Care Navigator, open only to candidates based in Canada, to be the first point of contact for older adults and their families seeking mental health care. The role guides patients through intake and matches them with the right therapist.

Pay:

$40,000–$50,000 a year

Responsibilities:

  • Guide older adults and caregivers through intake
  • Match new patients with the right therapist
  • Manage multiple patients across stages of the process
  • Keep patient records accurate in company systems

Requirements summary:

  • Empathetic and clear communicator
  • Highly organized and detail-oriented
  • Comfortable learning EHR and CRM tools
  • Interest in mental health and healthcare access
  • Healthcare or customer service experience welcome

Tools & skills

Source and dates

Employer career site / ATS feed · ashby

Employer posting date
2026-11-02
First seen by our source
2026-11-02
Source record updated
2026-11-02

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedFlexible hours

Summary and details written by AI from the posting; the employer’s posting is the authority.

Sailor Health

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Happier and healthier aging

Full company description

Sailor Health is the holistic health platform for aging. We offer virtual psychotherapy, care navigation, and wellness classes for older adults.

LinkedIn followers
5,257
People associated on LinkedIn
100
Reported office locations
  • New York City, New York 10012, US
Business categories
  • Consumer
  • Health Care
  • Elder Care
  • Telehealth
  • Software
  • Education
  • Health Insurance
  • Mental Health
  • Medical
Other recorded names
  • Sailor Health
  • sailorhealth.com
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

Sailor Health is the holistic health platform for aging. We offer virtual psychotherapy, care navigation, and wellness classes for older adults.

FieldValue
IndustryHospitals and Health Care
Company size51-200 employees
HeadquartersNew York City, New York
Organization typePrivately Held
Open jobs on Jobsy20
LinkedInView page
Job description

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

About the Role

Location: Remote - Canada based only

Title: Care Navigator

We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.

This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.

This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.

Who You Are

  • Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.

  • Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.

  • Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.

  • Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.

  • Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

Why Join Sailor Health

  • Mission with impact. Help bring life-changing care to a population that’s too often overlooked.

  • Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.

  • Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.

  • Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.

    If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

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