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First seen by our source: 5 days ago

Patient Care Representative

@ Cape Cod Healthcare

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Orléans, Ontario

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SIGNALS

Overview

Cape Cod Healthcare is hiring a Patient Care Representative to advocate for patients' appointments and healthcare needs, answering calls and routing messages to physicians. The work is call-center based with team meetings, requiring strong communication and customer service skills.

Responsibilities:

  • Answer patient calls and resolve questions or concerns
  • Process messages and report them to physicians and their teams
  • Maintain accurate records of all calls
  • Escalate unresolved issues to manager or designee
  • Advocate for patients' appointments and healthcare needs

Requirements summary:

  • English reading, writing and communication at high school graduate level
  • Excellent telephone and communication skills
  • Strong customer service and time management skills
  • Proficient with computer office applications
  • One year clinical setting experience preferred
Source and dates

Employer career site / ATS feed · taleo

Employer posting date
Not provided
First seen by our source
2026-11-02
Source record updated
2026-11-02

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Travelair: none · ground: none
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Cape Cod Healthcare

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents & visitors.

Full company description

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs. We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape. For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.

LinkedIn followers
16,638
People associated on LinkedIn
2,249
Reported office locations
  • 27 Park Street, Hyannis, MA 02601, US
  • 100 Ter Heun Drive, Falmouth, MA, US
  • 273 Teaticket Hwy, Falmouth, Massachusetts 02540, US
  • 1220 Iyannough Rd, Hyannis, Massachusetts 02601, US
  • 2 Jan Sebastian Dr, Sandwich, Massachusetts 02563, US
  • 525 Long Pond Rd, Harwich, Massachusetts 02645, US
  • 42 Route 6A, Orleans, Massachusetts 02653, US
  • 770 Main St, Osterville, Massachusetts 02655, US
  • 184 Ter Heun Dr, Falmouth, Massachusetts 02540, US
  • 140 Ter Heun Dr, Falmouth, Massachusetts 02540, US
  • 160 Falmouth Rd, Mashpee, Massachusetts 02649, US
  • 49 State Rd, Vineyard Haven, Massachusetts 02568, US
  • 25 Communication Way, Hyannis, Massachusetts 02601, US
  • 40 Sherburn Commons, Nantucket, MA 02554, US
  • 3960 State Highway Route 6, Eastham, Massachusetts 02667, US
  • 26 Alden St, Provincetown, Massachusetts 02657, US
  • 1 Trowbridge Rd, Bourne, Massachusetts 02532, US
  • 905 Attucks Ln, Hyannis, Massachusetts 02601, US
  • 1629 Main St, Chatham, Massachusetts 02633, US
Business categories
  • Health Care
Other recorded names
  • Cape Cod Healthcare
Specialties
  • Heart and Vascular Institute
  • Cancer Care
  • Orthopedics
  • Brain
  • Neck and Spine
  • Women's Services
  • Primary Care
  • Neurology & Neurosurgery
  • Maternity/Family Birthplace
  • Behavioral Health
  • Endocrinology
  • Gastroenterology
  • Imaging & Radiology
  • Infectious Disease
  • and Nephrology
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled…

FieldValue
IndustryHospitals and Health Care
Company size5,001-10,000 employees
HeadquartersHyannis, MA
Organization typeNonprofit
Year founded1916
SpecialtiesHeart and Vascular InstituteCancer CareOrthopedicsBrainNeck and SpineWomen's ServicesPrimary CareNeurology & NeurosurgeryMaternity/Family BirthplaceBehavioral Health
Open jobs on Jobsy8
LinkedInView page
Job description
  • Advocates for the patient’s appointments, and healthcare needs
  • Communicate unresolved issues to manager or designee to facilitate timely interventions
  • Demonstrate excellent communication skills effectively and efficiently
  • Maintains accurate records of all calls and corresponding details
  • Efficiently field patient questions and concerns
  • Process messages and report to the respective physicians and their teams, whenever necessary
  • Attends and actively participates in team meetings
  • Answers phones in accordance with department standards to achieve expected goals
  • Communicates effectively and efficiently when in the call center assignment
  • Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

  • Ability to read, write and communicate in English at the level of a high school graduate
  • Ability to work independently in a fast paced environment
  • Excellent telephone and communication skills
  • Strong interpersonal, customer service and time management skills
  • Experience with current office technology, proficient with computer office applications
  • Minimum of one year experience in a clinical setting preferred

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