PATRON SERVICES SUPERVISORS

The Four Seasons Centre for the Performing Arts (FSCPA) is a 2000-seat performance venue in the heart of downtown Toronto. The Four Seasons Centre is the home of the Canadian Opera Company and the performance venue of The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events. We are now accepting applications for the position of part-time Patron Services Supervisor at the Four Seasons Centre for the Performing Arts.

OVERVIEW

Working closely with the Food and Beverage Manager and/or Front of House Manager, this position will be responsible for delivering and overseeing service excellence to our Patrons and Guests during performances and events. They will supervise Front of House and Bars/Concessions during performances and oversee events in cooperation with the Facility Management and Event Planning departments.

This is an in-person position in a fast-paced environment. The weekly schedule will fluctuate depending on the calendar of performances and events, but we ask for a minimum commitment of 3 shifts/week, averaging 15 – 20 hours/week. Actual shifts will be based on business needs, and are mostly evenings and weekends, with an opportunity to work daytime matinees.

KEY RESPONSIBILITIES

• Demonstrate and exemplify service excellence at all public-facing touch points
• Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings
• Responding to customer service situations as they occur, ensuring timely de-escalations and solutions
• Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards
• Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service
• Oversee set-up and strike of bar and concession services, taking a hands-on approach
• Ensure that event spaces are clean and closed at the end of the shift.
• Uphold compliance with house policies, government agencies, guidelines, and best practices for venue health and safety
• Cash handling and product management, including the preparation of the daily sales report.
• Review and prepare Performance planning documents and supervise both the FOH and F&B team members appropriately (up to 35 people daily).
• Complete end-of-shift reports.
• Other administrative duties include counting inventory, entering timesheets, and ordering products.
• Additional job duties, as business needs require.

EXPERIENCE AND SKILLS

The ideal candidate will have at least 2 years’ experience in front of house, food & beverage service, hospitality, and/or events-related roles. A combination of customer service experience, and and aptitude as a team lead are preferred.

Successful candidates will need to demonstrate:

• Positive and courteous interactions with all guests, clients, and colleagues.
• The ability to understand and follow house standards and systems, to support positive Patron, Colleague and Client outcomes.
• Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all service objectives are surpassed.
• Excellent interpersonal and communication skills, both written and verbal.
• The ability to foster/maintain professional, positive and effective interactions with others.
• The ability to remain calm, as well as make others at ease, feel more confident/positive in stressful situations; combined with the ability to make appropriate decisions quickly.
• Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed.
• Cash handling experience.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, SharePoint, Teams, etcetera) as well as point of sale software.
• Required to stand/walk for extended periods of time, and able to lift 20 pounds without difficulty
• Comfortable with heights, elevators, and stairs.
• Comfort using a radio.
• Current Smart Serve and Safe Food Handler certifications.

COMPENSATION

The hourly rate of pay for this position is $24.28 - $25.47/hour, dependent on the daily role performed, with some shifts for private/special events offering a $5.00/hour shift premium.

WORKING CONDITIONS

• On-site work environment
• Ability to manage high-stress situations and interact with others calmly and effectively
• Evening and weekend work required based on operational needs
• Ability to stand, walk, and lift materials or equipment as required
• Safety sensitive
• Moderate daily computer use

ABOUT THE CANADIAN OPERA COMPANY
Based in Toronto, the Canadian Opera Company is the largest producer of opera in Canada and one of the largest in North America. General Director Ian Derrer joined the company in 2026, forming a leadership team alongside Artistic Director Roberto Mauro and Music Director Johannes Debus. The COC enjoys a loyal audience, including a dedicated base of subscribers, and has an international reputation for artistic excellence and creative innovation. Its diverse repertoire includes new commissions and productions, local and international collaborations with leading opera companies and festivals, and attracts the world’s foremost Canadian and international artists. The company is an incubator for the future of the art form, nurturing Canada’s new wave of opera performers and creators with customized training and support. The COC’s purpose-built opera house, the Four Seasons Centre for the Performing Arts, is hailed internationally as one of the finest in the world.

As Canada's largest opera company, the COC deeply values equity and diversity across all levels of the organization and believes in fostering an inclusive, discrimination-free environment that fully supports our team’s personal and collective success. We are committed to building a workforce that reflects our community, our city, and our country and, in turn, the COC welcomes applicants from all backgrounds and abilities who share and embrace these values of anti-racism and inclusion.

The COC is committed to providing accommodations for people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) in all parts of the hiring process. If you require an accommodation, please let us know and we will work with you to meet your needs.

To be considered for this role, applications must be received by November 6, 2026.