Posted 8 days ago
Personal Lines Representative (on site)
@ Insurance Brokers Association of BC
Vancouver, British Columbia
SIGNALS
Overview
Hendry, Swinton, McKenzie Insurance Services Inc. is hiring a full-time Personal Lines Representative to work in its Victoria office, Monday to Friday, 9 am to 5 pm. The role manages a book of business, processes renewals, and advises clients on coverage. Pay is $50,000 to $70,000 depending on experience, and a General Insurance Level 2 License is required.
Responsibilities:
- Maintain and manage a book of business
- Manage and process renewals through phone, letter and email
- Engage clients to determine needs and advise on coverage
- Support clients through the claims process
- Approach markets for quotes and follow up on documentation
Requirements summary:
- High school graduate
- General Insurance Level 2 License required
- Excellent interpersonal and communication skills
- Proficiency with MS Office (Word, Excel, Outlook)
- About six months of insurance experience
- ICBC or Personal Lines experience preferred
Tools & skills
Benefits mentioned
Health insuranceDentalRetirement plan
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | General Insurance Level 2 License |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insurance Brokers Association of BC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
THIS IS NOT A REMOTE POSITION
About Us
Hendry, Swinton, McKenzie Insurance Services Inc. has been locally owned and operated in Victoria since 1983. Specializing in commercial and home insurance products, HSM is proud to provide our clients with access to Canada’s best and most competitively priced insurance markets. Our slogan reads, “Insurance is our only business” for a reason – it’s all we do.
The HSM Insurance team feels like a family – because it is one. We are a multi-generational team of insurance experts with a deep knowledge and experience, and we support one another to meet our common goals and support our clients. We offer competitive compensation packages, flexible hours, a great working environment, and opportunities for advancement within our organization.
There are many benefits to working for a family-run organization:
You will work hard to build long-term, professional relationships with current and potential clients by communicating in a simple and easy to understand manner. You must be able to capably and accurately present facts, choices, and useful advice, verbally and in writing, so that new and existing customers can make a confident and informed decision regarding their insurance needs.
You Will Perform All Facets Of Personal Lines Processing
Required:
6 months experience working with an insurance company, brokerage etc.
Schedule
Depending on experience: $50,000 to $70,000
Email resume to Sue O'Farrell - [email protected]
About Us
Hendry, Swinton, McKenzie Insurance Services Inc. has been locally owned and operated in Victoria since 1983. Specializing in commercial and home insurance products, HSM is proud to provide our clients with access to Canada’s best and most competitively priced insurance markets. Our slogan reads, “Insurance is our only business” for a reason – it’s all we do.
The HSM Insurance team feels like a family – because it is one. We are a multi-generational team of insurance experts with a deep knowledge and experience, and we support one another to meet our common goals and support our clients. We offer competitive compensation packages, flexible hours, a great working environment, and opportunities for advancement within our organization.
There are many benefits to working for a family-run organization:
- Flexibility in your working hours with consideration of your family needs
- RRSP matching
- Competitive wage package including holidays / extended health and dental
- Friendly and accommodating office atmosphere
- A strong network of local communities
You will work hard to build long-term, professional relationships with current and potential clients by communicating in a simple and easy to understand manner. You must be able to capably and accurately present facts, choices, and useful advice, verbally and in writing, so that new and existing customers can make a confident and informed decision regarding their insurance needs.
You Will Perform All Facets Of Personal Lines Processing
- Maintain and manage a book of business.
- Follow up on documentation requirements.
- Approach markets for quotes.
- Keep up to date with industry changes and ongoing training.
- Engage with clients to determine their needs and provide expert advise to ensure they are receiving the best coverage.
- Manage and process renewals in a timely basis (maintaining a high level of client retention) through proactive contact via phone, letter, and email.
- Support clients through the claims process.
- Developing and maintaining respectful, professional, and friendly working relationships with colleagues, company underwriters and anyone we do business with
Required:
- High School graduate
- General Insurance Level 2 License is required.
- Excellent interpersonal and communication skills
- Ability to communicate effectively both verbally and written.
- Willingness to learn and absorb new information quickly.
- Proficiency with MS Office Software (Word, Excel, Outlook).
- Prioritize tasks, set and achieve goals, think logically in solving problems and present results neatly, with clarity and precision in both oral and written form.
- ICBC experience an asset
- Personal Lines experience preferred.
- General Understanding of insurance wordings, coverages and policy templates
- EPIC system experience.
- The ability to multi-tasking is a definite asset for this position.
- Strong work ethic.
6 months experience working with an insurance company, brokerage etc.
Schedule
- Monday to Friday - in office
- 9 am to 5 pm
- Career Development Opportunities and in-house mentoring
- Ability to gain higher levels of insurance certification (CAIB, CIP, CRM/ERM).
- Ability to learn new skills and cross-training in all departments.
- Future advancement as other positions become available.
Depending on experience: $50,000 to $70,000
Email resume to Sue O'Farrell - [email protected]
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