Posted last month
Platform Reliability Engineer
@ Appnovation Technologies
Toronto, Ontario
Overview
Appnovation Technologies is hiring a Platform Reliability Engineer for a dedicated delivery pod building an internal agent platform on AWS Bedrock AgentCore for a global life sciences client. The role covers OpenTelemetry instrumentation, observability integration, tracing, SLOs, alerting and token and compute cost monitoring. The posting states a full-time or contractor engagement and a named-team start.
Responsibilities:
- Build OpenTelemetry instrumentation standards for agents and platform services
- Connect AgentCore Observability and CloudWatch with client observability tools
- Set up end-to-end tracing across agent steps, model and tool calls
- Define SLOs, alerting and token and compute cost dashboards
- Write runbooks, support incident response and run post-incident reviews
Requirements summary:
- 6+ years in SRE, platform reliability or observability engineering
- Hands-on AWS and OpenTelemetry experience
- Experience with CloudWatch and an enterprise observability platform
- Experience defining SLOs, error budgets and alerting
- Experience with AWS cost visibility and FinOps reporting
- Scripting in Python, Go or TypeScript
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-09-30
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 6+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Appnovation Technologies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Global Digital Partner.
Full company description
Appnovation is a Global, Full-Service Digital Partner. We design, develop, and deliver digital experiences that drive measurable business transformation. With nearly 20 years of experience and thousands of successful projects delivered, we partner with industry leaders like Pfizer, Google, Yeti, TCL, and AstraZeneca across diverse industries and technologies. Our services combine strategy, user experience, engineering, data, and AI to create purposeful, human-centered solutions. With global delivery and a strong nearshore presence, we offer flexible, cost-effective partnerships tailored to our clients' needs. We build digital foundations through close collaboration, delivering immediate impact and supporting future growth and innovation. Our approach continually evolves to support clients at every stage of their digital journey. We elevate customer experiences, champion digital innovation, and drive scalable business value. Appnovation. Fuelled by experience. Powered by AI. Learn more at appnovation.com. #InspiringPossibility
- LinkedIn followers
- 30,859
- People associated on LinkedIn
- 234
- Reported office locations
- 190 Alexander Street, 600, Vancouver, BC V5A 2S5, CA
- 1010 Sainte-Catherine Ouest, 200, Montreal, QC H3B 5L1, CA
- 20 St Thomas Street,, Second Floor, London, SE1 9RS, GB
- 1 Germain St, 300, Saint John, New Brunswick E2L 4V1, CA
- 135 Madison Ave, New York, NY 10016, US
- 3414 Peachtree Rd NE, 1600, Atlanta, Georgia 30326-1164, US
- 225 Franklin St, 26th Floor, Boston, Massachusetts 02110, US
- 17 Churchill Way, 3rd Floor, Churchill House, Cardiff, Wales CF10 2HH, GB
- 700 Milam St, 1300, Houston, Texas 77002, US
- 1500 Market St, Philadelphia, Pennsylvania, US
- 315 Montgomery St, Suites 800 and 900, San Francisco, California 94104, US
- 148 Wing Lok Street, 17/F, Nam Wo Hong Building, Hong Kong, HK
- Dendermondsesteenweg 48A, Ghent, Gent 9000, BE
- Europalaan 2B, F1.11, Utrecht, Utrecht 3526 KS, NL
- 240 Richmond St W, Toronto, Ontario M5V1V6, CA
- 50 Raffles Place, #32-01, Singapore, 048623, SG
- 2401 Torre D, São Paulo, 04543-011, BR
- Business categories
- Information Technology
- Consulting
- Content
- Software
- Web Development
- Business Intelligence
- Big Data
- Mobile
- Open Source
- Other recorded names
- Appnovation Technologies
- Appnovation
- Specialties
- Web Development
- Drupal Development
- Mobile Development
- Digital Strategy
- Digital Transformation
- Managed Services
- User Experience
- User Experience Design
- Agile Consulting
- Atlassian
- Enterprise Integration
- Data Analytics
- Platform Engineering
- Digital Experience
- Omni-channel Engagement
- Magento Development
- customer journey
- Nearshore
- Agility
- Data
- Customer Experience and Products
- Continuous Delivery
- Digital Product
- Digital Services
- AI
- and CMS
- Profile identifies a recruitment agency
- No
- Reported total investment
- 19,902,270
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Appnovation is a Global, Full-Service Digital Partner. We design, develop, and deliver digital experiences that drive measurable business transformation. With nearly 20 years of experience and thousands of successful projects delivered, we partner with industry leaders like Pfizer, Google, Yeti, TCL, and AstraZeneca across diverse industries and technologies. Our services combine strategy, user experience…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 201-500 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 2007 |
| Specialties | Web DevelopmentDrupal DevelopmentMobile DevelopmentDigital StrategyDigital TransformationManaged ServicesUser ExperienceUser Experience DesignAgile ConsultingAtlassian |
| Open jobs on Jobsy | 13 |
| View page |
About us
Appnovation is the AI Product Company. Headquartered in Vancouver, Canada, with teams around the world, Appnovation builds AI products, delivers enterprise AI and digital solutions, and co-invests with clients to bring new AI products to market.
Open source has been the foundation of Appnovation's work since 2007, and it remains the foundation underneath every AI product the company builds today. Appnovation teams work with organizations in highly regulated industries, including global leaders such as Pfizer, Google and AstraZeneca, to help them adopt AI they can govern and own.
We’re putting together a dedicated delivery pod to build and run an internal agent platform on AWS Bedrock AgentCore for a global life sciences client. The pod works as one team with the client’s engineers to deliver the platform other teams will build their agents on.
In this role you make the platform visible and dependable. You’ll build the OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend. When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts.
ROLE RESPONSIBILITIES
- Instrumentation: Build OpenTelemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt.
- Observability Integration: Connect AgentCore Observability and CloudWatch with the client’s existing observability tools (e.g., Datadog, Splunk, Grafana).
- Tracing: Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source.
- SLOs and Alerting: Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy.
- Cost Monitoring: Track token usage and compute spend by team, agent and environment, with dashboards, budgets and alerts for unexpected spikes.
- Incident Readiness: Write runbooks, support incident response and run post-incident reviews that lead to real fixes.
QUALIFICATIONS
- 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience.
- Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing.
- Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar).
- Experience defining and running SLOs, error budgets and alerting strategies.
- Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies).
- Scripting and coding skills in Python, Go or TypeScript.
- Clear communication and able to turn data into decisions for technical and non-technical audiences.
PREFERRED QUALIFICATIONS
- Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals.
- Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability.
- Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources.
- Experience in pharma, life sciences or another regulated industry.
WHO YOU ARE
- You want to know what’s happening in a system before a user tells you
- You build alerts people trust and dashboards people actually open
- You treat cost as a reliability concern, not an afterthought
- You stay calm in incidents and focus on learning afterward
- You work well inside a client team and build trust quickly
- You have prior experience in consulting
- Prior experience and connections in the Life Sciences industry is preferred
Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.
At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital. Accommodations are available upon request throughout the recruitment process.
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