Posted last month
Portal Support Administrator
@ Insurance Council of BC
Vancouver, British Columbia
Overview
The Insurance Council of British Columbia is hiring a contract Portal Support Administrator from approximately December 1, 2026 to August 31, 2027. The role answers calls and emails about exam registration, course registration, licence applications and annual licence renewal, escalating issues to internal teams. The posting offers a hybrid arrangement (office or residence in BC) and a downtown location.
Responsibilities:
- Answer calls and emails on exam, renewal and course registration
- Escalate inquiries to examinations, practice, education and licensing teams
- Provide reception and mail coverage
- Order office supplies and handle shipping and receiving
- Support meetings and portal system testing
Requirements summary:
- Excellent organizational skills and attention to detail
- Ability to function under pressure and meet deadlines
- Word processing skills with 45 wpm typing speed
- Two-year administrative diploma preferred
- Ability to lift up to 20 lbs
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · lift 20 lb · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insurance Council of BC
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We license and regulate the activities of BC's 50,000+ life and general insurance agents, salespersons and adjusters.
Full company description
The Insurance Council of British Columbia regulates the activities of life, accident and sickness, and general insurance agents, salespersons and adjusters. Our mandate is to protect the public by ensuring licensees act ethically, with integrity and competence. We welcome respectful discussion on the Insurance Council of BC’s social media channels. Our pages are intended to share information about insurance regulation, industry updates, and resources for licensees and the public. Please review the Insurance Council’s Social Media Policy which outlines the expectations for participation. For privacy reasons, we cannot discuss individual licensing matters or complaints through social media. If you have questions about your licence or wish to submit a complaint, please visit our website.
- LinkedIn followers
- 2,283
- People associated on LinkedIn
- 124
- Reported office locations
- 745 Thurlow St, 1400, Vancouver, British Columbia V6E 0C5, CA
- Business categories
- Life Insurance
- Insurance
- Government
- Other recorded names
- Insurance Council of BC
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Insurance Council of British Columbia regulates the activities of life, accident and sickness, and general insurance agents, salespersons and adjusters. Our mandate is to protect the public by ensuring licensees act ethically, with integrity and competence. We welcome respectful discussion on the Insurance Council of BC’s social media channels. Our pages are intended to share information about insurance…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 51-200 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Nonprofit |
| Open jobs on Jobsy | 7 |
| View page |
About the Insurance Council
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.
- Work-life balance
- Hybrid work environment (work from office/residence in BC)
- Equitable employment opportunities
The Opportunity
The Portal Support Administrator is responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal, course registration and annual licence renewal, and will escalate inquiries to the examinations, practice, education and licensing teams as appropriate.
This is a contract with an approximate start date of December 1, 2026 - August 31, 2027
Duties and Responsibilities
- Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal, course registration and licence application), and escalate requests to the examinations, practice, education and licensing teams as appropriate
- Respond to voicemail messages and escalate inquiries as appropriate
- Ordering office supplies
- Shipping and receiving boxes for Iron Mountain
- Provides reception and mail coverage, as required
- Provides support for in-person Council meetings in the office, or other meetings as required
- Understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal and licence application process
- Assists with testing for portal system improvements.
- Handles and completes other duties and projects as assigned by Manager.
Qualifications and Experience
- 2-year administrative diploma, preferred
- Excellent organizational skills and attention to detail
- Punctual, dependable, and able to function well under pressure
- Ability to work independently and as part of a team
- Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
- Good word processing skills, with a typing speed of 45 wpm
- Ability to lift up to 20lbs
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