Posted 3 months ago
Processing Center Advisor (Hybrid0 JP985
@ Pathlion
Edmonton, Alberta
Overview
Pathlion is hiring a full-time Child Care Assessor/Representative at its processing centre, with hybrid work. The role assesses and processes Child Care Subsidy applications, renewals and amendments and answers inquiries from families and childcare providers across Alberta. The posting describes a high-volume, fast-paced environment.
Responsibilities:
- Review and process subsidy applications, renewals and amendments
- Determine client eligibility from financial documentation
- Respond to parent and provider inquiries by phone, email and online
- Investigate and resolve application, payment and system issues
- Maintain records in line with privacy and security requirements
Requirements summary:
- Customer service, program or benefits administration, or case management experience
- Strong analytical, problem-solving and organizational skills
- Ability to apply legislation, policies and program guidelines
- Strong verbal and written communication
- Experience handling sensitive, confidential information
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- 2026-08-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pathlion
| Field | Value |
|---|---|
| Open jobs on Jobsy | 82 |
We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities
- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- Provide guidance on program requirements and assist clients in navigating online services and processes.
- Investigate and resolve application, payment, eligibility, and system-related issues.
- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- Collaborate with internal and external partners to support effective program delivery.
- Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring
- Experience in customer service, program administration, benefits administration, case management, or a related field.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret and apply legislation, policies, procedures, and program guidelines.
- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Ability to build positive relationships and provide empathetic, client-focused service.
Assets
- Experience with government programs, eligibility assessment, or social benefits administration.
- Experience supporting clients through complex or sensitive situations.
- Experience using multiple systems and databases simultaneously while delivering customer service.
Journal
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