Posted 7 days ago
Product Support Advisor
@ 360.Agency
Montréal, Quebec
Overview
360.Agency is hiring a bilingual Product Support Advisor, full-time, as the first point of contact for automotive clients using its websites, CRM and applications. The role answers calls, emails and requests, escalates complex issues and follows up until resolved. The posting describes a hybrid arrangement with office days and remote flexibility, and lists meals and office extras as perks.
Responsibilities:
- Répondre aux appels, courriels et demandes des clients
- Escalader les demandes complexes et assurer le suivi
- Créer et mettre à jour les billets de soutien
- Conseiller les clients sur les meilleures pratiques web
Requirements summary:
- Bilinguisme français et anglais essentiel
- Expérience en service à la clientèle ou soutien technique
- Aisance et confiance au téléphone
- Gestion efficace des priorités
- Capacité à expliquer des concepts techniques simplement
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Flexible hours, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
360.Agency
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
As a Bilingual Product Support Advisor, you are our clients’ first point of contact. Your mission: answer their requests, make follow-up calls, find solutions quickly and give them the best experience, from first contact to resolution.
If you’re energetic, curious and enjoy turning a complex problem into a positive customer experience, this role is for you!
–
YOUR ROLE
- Answer client calls, emails and requests quickly, with empathy and professionalism
- Escalate more complex requests to internal teams and follow up until they’re resolved, both internally and with clients
- Create and update support tickets and handle the related administrative tasks in our client portal
- Advise clients on web best practices and help them get the most out of our solutions
- Take part in team meetings and development sessions
What We’re Looking For
- Bilingualism (essential): excellent spoken and written French and English
- Experience in customer service or technical support
- Energy and confidence on the phone
- Strong priority management, even when requests pile up
- Ability to explain technical concepts in simple terms
- Quick to learn new technologies
- Analytical mindset, organization, autonomy and team spirit
What We Offer
- 🏡 Hybrid work, the flexibility of remote work and the fun of seeing your team at the office.
- 📍 Modern offices, in one of Montreal’s most vibrant neighbourhoods, steps away from cafés and restaurants.
- 🤝 Friendly, passionate colleagues, always ready to collaborate.
- 🍎 Little extras, fresh fruit, a cereal bar and sparkling drinks at the office.
- 💡 Room to learn and grow, new tools, new technologies and a fast-moving industry.
READY TO JOIN THE TEAM?
Sounds like you? Send us your application, we can’t wait to meet you!
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