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Product Support Specialist

@ Viv Technologies Inc.

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Toronto, Ontario

HybridFull-time1+ years experience
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SIGNALS

Overview

Viv Technologies is hiring a full-time Product Support Specialist in Toronto to investigate and recreate issue reports, debug customer integrations and escalate problems for its home care software platform. The role requires at least one year of relevant work or co-op experience, and candidates must reside in or be within easy reach of the GTA.

Responsibilities:

  • Investigate and recreate customer issue reports
  • Debug errors within customer integrations
  • Own customer issues through to resolution to meet SLAs
  • Escalate inquiries to senior support or software engineers
  • Give product feedback on features and enhancements

Requirements summary:

  • 1 year of relevant work or co-op experience
  • Experience in IT or technical support strongly preferred
  • Service desk management experience strongly preferred
  • Bachelor's degree in IT or computer engineering preferred
  • Excellent verbal and written communication
  • Analytical and problem-solving skills

Tools & skills

Customer serviceDebuggingProblem solvingCommunication skillsTechnical supportComputer technologyComputer engineeringDecision making
Source and dates

Employer career site / ATS feed · bamboohr

Employer posting date
2026-09-23
First seen by our source
2026-10-08
Source record updated
2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Encouraged to applyPeople with disabilities
EducationBachelor’s degree (preferred)
Fields of studyInformation Technology, Computer Engineering

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Viv Technologies Inc.

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Digital Transformation Without Compromise

Full company description

Viv Technologies (formerly Mavencare) is a health technology innovator driving digital transformation with a home care software platform built for multi-site enterprises. With industry-exclusive technology, Viv creates greater efficiencies for home care operators and their teams. Together, we help operators, caregivers, clinicians, and families provide better care so more people can age safely in the comfort of their homes.

LinkedIn followers
601
People associated on LinkedIn
37
Reported office locations
  • 70 Richmond St E, Toronto, Ontario M5C 1N8, CA
Other recorded names
  • Viv Technologies Inc.
  • Viv Technologies
Profile identifies a recruitment agency
No
View all jobs Website

Viv Technologies (formerly Mavencare) is a health technology innovator driving digital transformation with a home care software platform built for multi-site enterprises. With industry-exclusive technology, Viv creates greater efficiencies for home care operators and their teams. Together, we help operators, caregivers, clinicians, and families provide better care so more people can age safely in the comfort of…

FieldValue
IndustrySoftware Development
Company size51-200 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
Open jobs on Jobsy5
LinkedInView page
Job description

Product Support Specialist

Viv Technologies

At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.

Position Summary

The Product Support Specialist is responsible for investigating and recreating issue reports, assisting the Implementation Team with customer support, and diagnosing issues. The role acts as the first-line of debugging and problem-solving for both internal and external stakeholders. This role is essential to ensuring that our customers can run their operations smoothly and are satisfied with their experience, and that product quality is maintained and improved.

The Product Support Specialist will have the opportunity to interact with cross-functional teams and learn about many different aspects of product and IT management.

This role is based in Toronto.

Though we're currently working remotely, we're only considering candidates who reside in or are in easy reach of the GTA.

What You’ll Be Doing

  • Take ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAs
  • Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end users
  • Work directly with a small, agile, cross functional team including engineers
  • Debug errors within customers' integrations
  • Escalate inquiries to senior technical support or software engineers accordingly
  • Provide feedback to the Product Team on what features or enhancements may improve the product

What You Bring

  • 1 year of relevant work and/or co-op experience
  • Bachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferred
  • Experience with service desk management experience is strongly preferred
  • Experience in IT/technical support is strongly preferred
  • Detail and results-oriented, self-motivated and persistent
  • Excellent interpersonal and communication (verbal and written) skills
  • Demonstrated analytical, problem-solving and decision-making skills
  • You enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team player

What We Offer

  • Competitive salary and benefits
  • A great corporate culture that works with your lifestyle
  • A chance to work with a strong team that values the opinions of every member
  • Opportunities to be mentored and grow your skills

We embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this

Artificial intelligence is used to screen and assess applicants.

We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].

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