Posted 9 days ago
Production Support Analyst- Akamai
@ J&M Group
Toronto, Ontario
SIGNALS
Overview
J&M Group is hiring a contract Production Support Analyst for Akamai to troubleshoot production issues and run Akamai/CDN web delivery and application security. The role requires hands-on Akamai configuration, WAF, DNS and SSL experience, and ITIL incident and change management. Rotational on-call duties are part of the role.
Responsibilities:
- Troubleshoot production issues using logs and monitoring tools
- Configure and maintain Akamai web delivery and security
- Manage DNS, domains, redirects and security administration
- Coordinate incidents, vendor escalations and SLA commitments
- Support rotational on-call activities
Requirements summary:
- Hands-on Akamai configuration and NetStorage experience
- WAF, SiteShield, Kona and Bot Manager experience
- SSL and DNS management knowledge
- NGINX, Apache, AWS and Azure gateway experience
- ITIL incident, change and problem management
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
J&M Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 23 |
Job description
We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.
The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.
What You Bring
The ideal candidate has hands-on experience with Akamai configurations, Cloudlets, WAF, reverse proxies, and cloud gateways.
What You Bring
- Strong experience with Akamai delivery configurations and NetStorage
- Hands-on knowledge of Akamai Cloudlets, caching, routing, redirects, and performance optimization
- Experience with WAF, SiteShield, Kona Site Defender, Prolexic, and Bot Manager
- Strong understanding of SSL certificates and DNS management
- Experience with NGINX, Apache, AWS, and Azure gateways
- Knowledge of Jira, Confluence, and ITIL incident, change, and problem management
- Experience troubleshooting network, application, and system issues
- Strong analytical, communication, and problem-solving skills
- Troubleshoot production issues using system logs and monitoring tools
- Configure and maintain Akamai web delivery and security solutions
- Monitor production performance and identify root causes
- Manage DNS, domains, URL redirects, and security administration
- Coordinate with DevOps, CloudOps, development, and support teams
- Manage incidents, service requests, vendor escalations, and SLA commitments
- Prepare technical documentation and root cause reports
- Support team knowledge sharing and rotational on-call activities
- Previous experience as a Webmaster or Akamai Support Analyst
- Experience with Heroku or other web platforms
- Knowledge of media players and streaming technologies
- Experience supporting mobile applications across iOS and Android
Journal
Only you can see this. Kept on this device, and in your account when you sign in.