First seen by our source: 23 days ago
Professional Service Manager
@ Tyler Technologies
Vancouver, British Columbia
Overview
Tyler Technologies is hiring a Professional Services Manager to lead its Implementation and Data Conversion teams through software implementation projects from kickoff to go-live. The role covers team leadership, delivery quality, resource planning, and operational KPIs, working with Product, Development, Support, Sales and Customer Success. Requires 7+ years in professional services or software implementation and 3+ years leading teams.
Responsibilities:
- Lead and develop Implementation Consultants and Data Conversion Engineers
- Oversee software implementation delivery from kickoff to go-live
- Manage resource allocation and forecast staffing
- Oversee data conversion planning, execution and validation
- Track KPIs and drive process improvements
Requirements summary:
- 7+ years in professional services, software implementation or consulting
- 3+ years leading implementation or consulting teams
- Experience with enterprise or government software implementations
- Experience managing data migration or conversion
- Strong SaaS implementation knowledge
- Excellent leadership, communication and organizational skills
Tools & skills
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 7+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Information Systems, Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tyler Technologies
Saved company profile
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Empowering people who serve the public
Full company description
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.
- LinkedIn followers
- 87,777
- People associated on LinkedIn
- 7,756
- Reported office locations
- 5101 Tennyson Pkwy, Plano, Texas 75024, US
- 100 N Union St, Suite 630, Montgomery, Alabama 36104, US
- 8950 S 52nd St, Suite 309, Tempe, Arizona 85284, US
- 425 West Capital Ave., Suite 1620, Little Rock, Arkansas 72201, US
- 2400 Crestwood Rd, Suite 107, North Little Rock, Arkansas 72116, US
- 601 W Cordova St, Suite 310, Vancouver, British Columbia V6B 1G1, CA
- 1601 I St, Suite 400, Modesto, California 95354, US
- 1999 Broadway, Suite 3300, Denver, Colorado 80216, US
- 6400 S Fiddlers Green Circle, Suite 250, Greenwood Village, Colorado 80111, US
- 1627 Cole Blvd, Suite 300, Building 18, Lakewood, Colorado 80401, US
- 1 Constitution Plaza, 8th Floor, Hartford, Connecticut 06103, US
- 2530 Sever Rd, Lawrenceville, Georgia 30043, US
- 201 Merchant St, Suite 1805, Honolulu, Hawaii 96813, US
- 999 Main St, Suite 910, Boise, Idaho 83702, US
- 332 S Michigan Ave, Chicago, Illinois 60601, US
- 151 W Ohio St, Suite 100, Indianapolis, Indiana 46204, US
- 1315 S Bell Ave, Suite 102, Ames, Iowa 50010, US
- 25501 W Valley Pkwy, Suite 300, Olathe, Kansas 66061, US
- 534 S Kansas Ave, Suite 1210, Topeka, Kansas 66603, US
- 229 W Main St,, Suite 400, Frankfort, Kentucky 40601, US
- 232 N 3rd St, Suite 200, Baton Rouge, Louisiana 70801, US
- 45 Commerce Dr, Suite 10, Augusta, Maine 04330, US
- 700 Mount Hope Ave, Suite 101, Bangor, Maine 04401, US
- 370 US Route 1, Falmouth, Maine 04105, US
- One Tyler Drive, Yarmouth, Maine 04096, US
- Two/NEO Building, 3rd Ave Crn 28th St, Unit 701, Bonifacio Global City, Taguig 1634, PH
- 200 West Gate Circle, Suite 402, Annapolis, MD 21401, US
- 62 Forest St, Suite 130, Marlborough, Massachusetts 01752, US
- 1194 Oak Valley Dr, Suite 150, Ann Arbor, Michigan 48108, US
- 840 W Long Lake Rd, Troy, Michigan 48098, US
- 2727 Old Canton Rd, Suite 100, Jackson, Mississippi 39216, US
- 201 N Forest Ave, Suite 217, Independence, Missouri 64054, US
- 116 Cliff Cave Rd, St Louis, Missouri 63129, US
- 1215 Fern Ridge Pkwy, Suite 208, St Louis, Missouri 63141, US
- 100 Brookshire Blvd, Building 1, Unit 1, Billings, Montana 59102, US
- 100 Neil Ave, Helena, Montana 59601, US
- 1135 M St., Suite 220, Lincoln, Nebraska 68508, US
- 15 Constitution Drive, Suite 1A, Bedform, New Hampshire 03110, US
- 15 W State St, Trenton, New Jersey 08608, US
- 4001 Office Court Dr, Suite 704, Santa Fe, New Mexico 87507, US
- 11 Cornell Rd, Latham, New York 12110, US
- 2635 Meridian Pkwy, Suite 103, Durham, North Carolina 27713, US
- 223 S West St, Suite 10010, Raleigh, North Carolina 27603, US
- One Tyler Way, Moraine, Ohio 45439, US
- 6501 n Broadway Ext, Suite 250, Oklahoma City, Oklahoma 73116, US
- 6733 Mississauga Rd, Suite 308, Mississauga, Ontario L5N 6J5, CA
- 90 Sheppard Ave E, Suite 101, North York, Ontario M2N 7K5, CA
- 200 Yorkland Blvd, Suite 200, Toronto, Ontario M2J 5C1, CA
- 198 Commercial St SE, Suite 200, Salem, Oregon 97301, US
- 30 N. 3rd, Suite 200, Harrisburg, Pennsylvania 17101, US
- 1 State St, Suite 401, Providence, Rhode Island 02908, US
- 1301 Gervais St, Suite 710, Columbia, South Carolina 29201, US
- 101 Creekside Crossing, Suite 1700, Brentwood, Tennessee 37027, US
- 3725 Champion Hills Dr, Suite 3500, Memphis, Tennessee 38125, US
- 401 Church St, Suite 1710, Nashville, Tennessee 37219, US
- 6801 N Capital of Texas Hwy, Lakewood Center II, Suite 150, Austin, Texas 78731, US
- 526 University Dr E, Suite 201A, College Station, Texas 77840, US
- 911 W Loop 281, Suite 400, Longview, Texas 75604, US
- 5519 53rd St, Lubbock, Texas 79414, US
- 136 E South Temple St, Suite 1150, Salt Lake City, Utah 84111, US
- 90 Main St, Suite 302, Montpelier, Vermont 05602, US
- 4601 n Fairfax Dr, Suite 1010, Arlington, Virginia 22203, US
- 12901 Worldgate Dr, Herndon, Virginia 20170, US
- 2020 W Broad St, Richmond, Virginia 23220, US
- 2114 Caton Way SW, Olympia, Washington 98502, US
- 1601 E Valley Rd, Suite 200, Renton, Washington 98057, US
- 1517 12th Ave, Seattle, Washington 98122, US
- 1150 18th St NW, Suite 450, Washington, District of Columbia 20036, US
- 10 Hale St, 3rd Floor, Charleston, West Virginia 25301, US
- 316 W Washington Ave, Suite 300, Madison, Wisconsin 53703, US
- Other recorded names
- Tyler Technologies
- Specialties
- software
- applications
- enterprise
- Public Sector
- Public Administration
- ERP
- Civic Services
- Appraisal & Tax
- Land & Official Records
- Regulatory
- Courts & Public Safety
- Health & Human Services
- K-12 Education
- School ERP
- Student Information
- Student Transportation
- Transformative Technology
- Data & Insights
- Civic Experience
- Cybersecurity
- Productivity Tools
- and Platform Technologies
- Profile identifies a recruitment agency
- No
Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 5,001-10,000 employees |
| Headquarters | Plano, Texas |
| Organization type | Public Company |
| Specialties | softwareapplicationsenterprisePublic SectorPublic AdministrationERP Civic ServicesAppraisal & Tax Land & Official Records Regulatory |
| Open jobs on Jobsy | 1 |
| View page |
Description
The Professional Services Manager is responsible for leading the Implementation and Data Conversion teams to ensure the successful delivery of software implementation projects. This role oversees project execution, resource planning, delivery quality, team development, and operational performance while partnering closely with Product, Development, Support, Sales, and Customer Success.
The Professional Services Manager ensures implementations are delivered on time, within scope, and to the highest quality standards while driving customer satisfaction, operational efficiency, and revenue realization.
Responsibilities
Team Leadership
- Lead, mentor, and develop a team of Implementation Consultants and Data Conversion Engineers.
- Establish performance expectations, conduct regular coaching, and complete performance evaluations.
- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
- Support hiring, onboarding, career development, and succession planning.
Professional Services Delivery
- Oversee implementation delivery from project kickoff through go-live and transition to Customer Success/Support.
- Ensure projects meet contractual commitments, timelines, scope, and quality expectations.
- Monitor project health, proactively identifying delivery risks and implementing mitigation strategies.
- Partner with Project Managers to resolve escalations and remove delivery obstacles.
- Ensure consistent implementation methodologies and best practices are followed.
Data Conversion Management
- Oversee all customer data conversion activities, including planning, execution, validation, and delivery.
- Ensure data migration processes are repeatable, efficient, and meet established quality standards.
- Work with Product and Engineering to improve conversion tools and automation.
Resource Planning
- Manage implementation and conversion resource allocation across active projects.
- Balance workloads to maximize utilization while maintaining delivery quality.
- Forecast staffing requirements based on sales pipeline, backlog, and implementation schedules.
- Recommend staffing adjustments to support business growth.
Operational Excellence
- Develop and monitor KPIs related to implementation performance, including:
- On-time project delivery
- Resource utilization
- Go-live success rate
- Customer satisfaction
- Project backlog
- Revenue burn
- Drive continuous process improvements that increase delivery efficiency and scalability.
- Standardize implementation documentation, templates, and operational procedures.
Cross-Functional Collaboration
- Partner with Sales during project handoff to ensure smooth implementation transitions.
- Collaborate with Product Management and Development to communicate customer feedback and implementation challenges.
- Coordinate with Support to ensure seamless transition following go-live.
- Work with Finance on revenue recognition, forecasting, and project profitability.
Customer Engagement
- Serve as an executive escalation point for implementation-related issues.
- Build trusted relationships with customer stakeholders throughout the implementation lifecycle.
- Ensure customer expectations are appropriately managed regarding scope, timeline, and deliverables.
- Promote a customer-first culture focused on successful outcomes.
Qualifications
Required
- Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
- 7+ years of experience in Professional Services, Software Implementation, Consulting, or Technical Services.
- 3+ years of experience leading implementation or consulting teams.
- Experience managing software implementation projects for enterprise or government customers.
- Experience managing data migration or conversion activities.
- Strong understanding of SaaS implementation methodologies and software deployment lifecycles.
- Excellent leadership, communication, and organizational skills.
Preferred
- PMP certification or equivalent project management experience.
- Experience with Agile methodologies.
- Experience implementing enterprise software solutions.
- Experience working with public sector or justice/court technology solutions.
- Familiarity with CRM and Professional Services Automation (PSA) tools.
Core Competencies
- Strategic Leadership
- People Management
- Customer Relationship Management
- Resource Planning
- Risk Management
- Operational Excellence
- Executive Communication
- Process Improvement
- Financial Acumen
- Change Management
- Cross-functional Collaboration
- Decision Making
Key Performance Indicators (KPIs)
- Project delivery on schedule
- Customer Satisfaction (CSAT)
- Implementation utilization rates
- Go-live success rate
- Professional Services revenue realization
- Project backlog health
- Resource capacity utilization
- Data conversion quality and accuracy
- Implementation cycle time
- Employee engagement and retention
Success Measures
Within the first 12 months, the Professional Services Manager will:
- Maintain predictable, on-time implementation delivery.
- Improve implementation efficiency and reduce project cycle times.
- Increase customer satisfaction throughout the implementation lifecycle.
- Optimize team utilization and resource planning.
- Establish scalable implementation and conversion processes.
- Develop a high-performing, engaged Professional Services organization capable of supporting continued business growth.
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