Program Office Coordinator (Markham, ON) - Onsite

Position Type: Full Time

Department: Patient Programs

Work Location: Markham, ON

Work Arrangement: On-Site

Work Hours: Standard Business Hours Monday to Friday

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Supervisor, the Program Office Coordinator will work with a high level of autonomy to support all Patient Support Program groups with a variety of administrative and coordination tasks.

The Program Office Coordinator will work on-site at Sentrex headquarters to proactively support cross-functional teams and identify opportunities for process optimizations.

A Day in the Life (What you will do here):

• Prepare and send out Program letters and materials.

• PSP mail sorting - once documentation from mail is scanned and filed electronically, place in physical file at the Markham Head Office.

• Preparation and creation of reports in SharePoint and internal databases.

• Order and maintain inventory of office and welcome kit supplies.

• Complete all relevant reports (timesheets, expenses, mileage, validate database reports, etc.) per specified timelines and required standards.

• Coordination of marketing materials and internal events.

• Monthly finance reporting and reconciliation as needed.

• Identify opportunities for improvement and optimization of processes, template forms, documentation.

• Assist various departments with answering incoming calls in French and translating emails from English to French (when required).

• Assistance with returned mail (to head office) - if a patient has moved, confirm new address by sending information to clinic, and sometimes calling/confirming new address with patient directly.

• Provide effective and timely management and processing of email, phone, and fax correspondence in support of the Patient Support Programs.

• Process patient records and data entry activities of pertinent information received at different points of contact during the delivery of Program services.

• Ensuring complete and high-quality data entry into our database systems.

• Report Adverse Events/Severe Adverse Events (AE/SAEs) following approved SOPs.

• Maintain program data accuracy through review of program documentation for completeness and consistency.

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well.

• Executing other ad-hoc administrative duties, as they are assigned.

• Additional duties as assigned by your Manager.

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college secretarial and/or equivalent work-related experience providing office administration services.
• Bilingual communication skills – English and French are a strong asset
• Excellent verbal and written communication, listening, and customer service skills.
• Experience working in a Patient Support Program is a strong asset.
• Competent at accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and ever-changing environment.
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems, and databases
• Strong organizational skills with the ability to cope with changing priorities.
• Self-directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policies when managing patient data and information.
• Ability to take a proactive approach and demonstrates an ability to work collaboratively in a team environment.
• Valid Drivers License and reliable mode of transportation

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is $40k to $45k annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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