Program Support

Why Literacy? Work with purpose at United for Literacy.

Do you want to change lives while working for an organization that cares about people?

Canada’s literacy divide widens daily because so many people lack adequate support. Solving systemic literacy gaps and challenges is something we can do and is key to advancing social equity and prosperity across our country. Literacy changes everything.

1 in 5 people in Canada struggles to read, write, and do math. This can have an adverse effect on health, job safety and earning ability, housing, and more. When you work at United for Literacy, you’ll make an impact on the well-being of children, youth, and adults across the country. You’ll work with a supportive team who is also dedicated to working toward a better future.

The Opportunity

United for Literacy is seeking a dynamic, adaptable and organized Program Support team member to support the planning, coordination and delivery of literacy programming. The successful candidate will provide support across a variety of regional programs and initiatives. Responsibilities will include facilitating program activities, preparing and organizing program materials, supporting community partners, completing administrative and reporting tasks and assisting with general office and program needs.

This position involves a combination of community-based programming, office-based work and administrative support. Work schedules, locations and responsibilities will vary according to regional programming and operational needs. The successful candidate will regularly travel to the current program location in New Westminster, BC, and must be flexible and willing to travel to the Vancouver office and other program locations throughout Metro Vancouver and the Lower Mainland as programming needs evolve.

Your Main Responsibilities and Duties

1. Program Delivery & Coordination

• Support the planning, coordination and delivery of literacy-based and community programming throughout the region.
• Facilitate engaging, inclusive activities and adapt materials to meet the needs of different participants and program settings.
• Assist with program set-up, take-down, transportation and implementation of regional initiatives.
• Adapt to changing program priorities, schedules and locations as needed.
  

2. Program Preparation & Resource Management

• Prepare, organize, transport and distribute books, educational resources, activity materials and supplies for program delivery.
• Maintain inventories and assist with organizing United for Literacy's office, storage areas and book room.
• Identify resource needs and support the general preparation and organization of program materials.

3. Community & Partner Engagement

• Build positive relationships with participants, families, volunteers, community organizations and program partners.
• Communicate and collaborate with colleagues and community partners to support effective program delivery.
• Represent United for Literacy professionally and help foster welcoming, inclusive and supportive learning environments.

4. Reporting, Evaluation & Administration

• Monitor and document program attendance, activities and relevant session details; assist with reporting and evaluation.
• Complete administrative tasks, maintain organized records and communicate program updates, challenges and supply needs.
• Follow organizational policies and procedures, including confidentiality, health and safety, incident reporting and expense reimbursement requirements.

Skills and Competencies

• Strong organizational and time-management skills, with the ability to coordinate activities, prepare materials and manage changing priorities.
• Strong interpersonal and communication skills when working with participants, families, volunteers and community partners.
• Ability to facilitate engaging activities and adapt to diverse participants and program settings.
• Knowledge of and willingness to learn and follow, health and safety protocols and emergency procedures.
• Ability to work independently and collaboratively, demonstrate initiative and respond effectively to changing program needs.

Required Qualifications

• Post-secondary education.
• Minimum of one year of experience in a related area of work.
• Proficiency with MS Office Suite and standard office tools.
• Reliable transportation and ability to travel across the Lower Mainland, with flexibility to travel to other locations as needed.
• Ability to lift, carry, load and unload boxes of books and literacy materials, including transportation to program sites.

Additional Assets (Preferred)

• Experience working with children, youth, families or diverse community populations.
• Experience facilitating educational, recreational or literacy-based activities.
• Experience supporting community programs, events or initiatives.
• Experience working with community organizations, volunteers and program partners.
• First Aid certification.
• Experience with program reporting, data collection or administrative coordination.

Working with United for Literacy

We thank all applicants; however only those selected for an interview will be contacted.

For more information about United for Literacy visit www.unitedforliteracy.ca

United for Literacy is an equal opportunity employer and committed to diversity in the workplace. We welcome applications from individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code. We are committed to integration and maintaining the independence of individuals and removing barriers to accessibility in the workplace. We are committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We invite applicants to request accommodation, as required, throughout the application and hiring process.