Posted 26 months ago
Project Coordinator and Customer Support
@ ECO HOME GROUP
Ontario
Overview
ECO HOME GROUP is hiring a part-time Project Coordinator and Customer Support Specialist to manage client accounts and resolve customer issues. The work covers relationship building, technical troubleshooting, coordination with sales and finance, and CRM record-keeping. The posting states a salary of $18 to $22 per hour.
Responsibilities:
- Manage client accounts and build relationships
- Serve as primary contact for inquiries and complaints
- Coordinate with sales and finance teams
- Resolve issues and discrepancies promptly
- Provide technical troubleshooting support
Requirements summary:
- Previous customer service experience required
- Previous account management experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2024-09-16
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ECO HOME GROUP
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Job Title: Project Coordinator and Customer Support Specialist
Join Our Growing Team as a Project Coordinator and Customer Support Specialist
– Where Innovation Meets Sustainability
We are seeking a dynamic individual to join our team in the role of Project Coordinator and Customer Support Specialist. In this position, you will be responsible for managing customer accounts while providing exceptional customer service and support.
Responsibilities:
1. Take ownership of client accounts. Build and maintain strong relationships with clients to understand their needs and preferences.
2. Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.
3. Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.
4. Identify and resolve issues or discrepancies in a timely manner.
5. Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.
6. Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.
Qualifications / Education:
1. Strong communication, interpersonal, and problem-solving skills.
2. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
3. Attention to detail and a commitment to delivering high-quality service to customers.
4. Has a strong phone presence and possess customer-centric approach.
5. Time management.
6. Strong listening skills.
7. High school or equivalent.
8. Previous experience in customer service is a requirement.
9. Previous experience in account management is preferred.
Job Type: Part-Time, Permanent
Salary: 18/hour to 22/hour
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