Provider Onboarding Coordinator (Credentialing)

About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

⭐ About the Role

Location: Remote - Canada

Title: Credentialing Onboarding Specialist

Salary Range: $45,000 CAD

We’re hiring a full-time remote Provider Onboarding Coordinator (Credentialing) to support onboarding aspects of provider credentialing at Sailor Health. You will own end-to-end coordination of provider enrollments & systems access, maintain accurate CAQH profiles, establish SOPs, and monitor credentialing timelines. You’ll join as part of the Provider Onboarding team and work cross-functionally with Credentialing and Payer teams to ensure Sailor’s provider network is compliant, current, and optimized for success.

💻 Your Key Responsibilities

What You’ll Do

• Manage provider system enrollments: Coordinate with providers to ensure they complete required Medicare enrollment actions, connect to the appropriate profiles and systems, and sign applications and other documents on time.

• Maintain provider data: Keep CAQH profiles complete, accurate, and up to date, ensuring provider credentials, licenses, and practice information are properly maintained.

• Support providers: Serve as a primary credentialing point of contact for providers, answering questions, communicating required actions, and following up on outstanding items.

• Monitor enrollment requirements: Track provider actions, signature requests, correction requests, notices, deadlines, and other outstanding requirements to keep Medicare enrollment moving forward.

• Collaborate across teams: Partner with internal stakeholders, including Credentialing and RCM Support, to align priorities, communicate progress, and resolve credentialing and enrollment blockers.

• Develop and maintain SOPs: Build, document, and continuously improve standard operating procedures for credentialing workflows and ensure they are incorporated into day-to-day operations.

✅ What We’re Looking For

This role isn’t for everyone. It’s fast-paced, chaotic, and requires hard work. But if this excites you, we’d love to meet you.

• Extremely organized, with airtight follow-through. You catch issues early and never leave something unresolved without a plan to close it out. Colleagues can trust that once something lands with you — in Slack, email, or a call — it's handled, without needing to be reminded.

• Proactive, and comfortable with ambiguity. You take initiative without being asked, and when instructions or processes are unclear, you find a path forward and build structure rather than waiting for direction.

• Sound judgment on urgency and ownership. You know when something is a drop-everything issue versus one that can wait a few hours, and you know what's yours to solve versus what you should escalate.

• Warm, empathetic communicator. You bring genuine warmth to every conversation — clear, kind, and easy to work with, even with a difficult provider on the other end.

Why Sailor Health

• Mission with impact. Help bring life-changing care to a population that’s too often overlooked.

• Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.

• Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.

• Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.

If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.