PSW Team Lead

Make a Meaningful Difference Every Day – Be a Bayshore Team Leader!

Bayshore HealthCare is a leading Canadian provider of home and community health care services and is a privately owned company. Bayshore is honored to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Home Care Solutions (Hamilton) is a division of Bayshore HealthCare Ltd. and we are proud to support the Greater Hamilton and Burlington areas dedicating our services to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

We are currently seeking a Permanent Fulltime Team Lead for one of our Hamilton facility partnerships. If you are a strong leader who is interested in managing our non-clinical team members, including education and day-to-day activities.

What You Will Do:

• Provide personal care according to direction of established care plans both within facilities and community

• Oversee non-clinical staff to ensure all program performance expectations are sustained and monitored

• Support training initiatives in relation to the program and monitor progress
• Ensure all escalation processes associated with the program are communicated to the Clinical Manager
• Support workload measures and strategies as directed. Support staff in meeting performance expectations
• Support staff with client-centered calls as needed
• Assist in resolution of day-to-day complaints and issue escalation
• Create great employee experiences throughout their career journey with Bayshore
• Support administrative processes including monitoring of data integrity, monitoring and reporting of program KPI’s, ensuring proper certification/recertification procedures are in place, as applicable

• Participate in all team meetings as requested

Why Choose Bayshore?

Paid Time Off: Paid sick days, training and education days, including New Employee Orientation

Top Industry Wages: Earn top wages for the critical work you do. In addition to hourly wages and premiums, Bayshore Home Care Solutions Hamilton PSW’s may be entitled to a travel stipend as defined by the branch standard compensation practice)

Comprehensive Benefits: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being

Retirement Savings Contributions: Benefit from a company-contributed retirement savings plan to help secure your financial future

Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues

Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too!

Career Advancement: Opportunities for professional advancement and growth

Mobile Devices & Electronic Communication: Provided for easy documentation and correspondence

Supportive Management: Accessible clinical managers and schedulers who value and support your work

What to Expect:

Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care

Client-Centered Care: Focus on building strong, trusting relationships with clients and their families in the community, both in-home and facility care

Ongoing Training and Development: Continuous training to advance your skills and enhance your ability to provide outstanding client care

Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients

What you Bring:

• Personal Support Worker diploma, International Nursing Degree or equivalent (evidence required)

• Excellent communication skills with fluency in written and spoken English

Successful candidates who are offered a position will be required to provide:

• Proof of valid education, license, and/or certificate

• 2 supervisory references

• A clear criminal record check with vulnerable sector screening

• Proof of being negative for TB

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Posting Close Date: Sunday November 15, 2026

We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter