First seen by our source: 23 days ago
Q3- NAMORC- IFS Cloud PSO functional LCON - Canada
@ Infosys
Canada
Overview
Infosys is hiring a Lead or Senior Consultant with techno-functional expertise in IFS PSO, IFS Field Service Management and IFS Cloud to lead AMS delivery for a Canada-based client. The role covers domain SME work, production stability, incident and change cycles, and guiding onshore-offshore teams. Salary in Ontario is stated as $96,620 to $109,129 per year.
Responsibilities:
- Lead IFS PSO and Field Service delivery for the client
- Configure scheduling, mobile work orders and service management
- Triage production issues and drive root-cause analysis
- Prepare specifications, test scenarios and runbooks
- Guide onshore and offshore teams through releases
Requirements summary:
- Bachelor's degree or equivalent, or equivalent experience
- 7+ years of IT experience
- 10+ years in IFS FSM Cloud and legacy FSM
- Experience with IFS PSO and scheduling optimization
- Located near Mississauga, ON or Calgary, AB
- Authorized to work in Canada without sponsorship
Tools & skills
Source and dates
Source type not verified · brassring
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Experience | 7+ years |
| Travel | ground: moderate |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Infosys
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Transforming Enterprises To Become A Thriving Live Enterprise. AI-Powered. Digital Agility At Scale. Always-On Learning.
Full company description
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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- Infosys Limited, Bangalore, Karnataka 560100, IN
- 150 6th Avenue SW Suite 5100, Calgary, AB T2P 3Y7, CA
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- Unit 1501,Central Tower, China Overseas Plaza No.8 GuanghuaDongli, Jianguomenwai Avenue, Chaoyang District Beijing 100 020, CN
- 10/F, Ascendas Software Park Phase 2, No. 7,Hui Xian Yuan Dalian Hi-tech Industrial Zone, Dalian 116 023, CN
- Bldg A2, No. 301 Binxing Road Binjiang District, Hangzhou 310052, CN
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- 66/F, The Center 99 Queen’s Road Central, Hong Kong, HK
- Electronics City, Hosur Road, Bengaluru 560 100, IN
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- Plot No. 1, Rajiv Gandhi Infotech Park, Phase-I, Hinjawadi, Pune 411 057, IN
- Plot No. 1, Technopark Campus II, Attipra Village, Thiruvananthapuram 695 583, IN
- Regus Hirokoji Garden Avenue Centre Hirokoji Garden Avenue 4-24-16 Meieki Nakamura-ku, Regus Hirokoji Garden Avenue Centre Hirokoji Garden Avenue 4-24-16 Meieki Nakamura-ku, JP
- c/o HIPUS Co., Ltd. Urban Ace Kitahama Bldg. 10F,, 10F, 2-3-7, Hiranomachi, Chuo-ku, Osaka-city,, Osaka, Japan 541-0046, JP
- Shin Otemachi Bldg. 5F, 2-2-1, Otemachi, Chiyoda-ku,, Tokyo 100-0004 Phone +81 3 5299 7700 Fax +81 3 5299 7701, JP
- CBP office #05 -01/03. 1,Changi Business Park Crescent, Plaza 8, Podium A, Singapore 486025, SG
- Suntec Office Level 43 Unit 02, Suntec Tower 2, 9 Temasek Blvd, Singapore 038989, SG
- Infosys House Level 7, 79 Queen Street, Auckland 1010, NZ
- Level 15, 171 Featherston Street, Wellington, 6011 New Zealand, NZ
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- Centre No. 1372, Shin Kong Manhattan Building, 14F, Section 5, No. 8, Xin Yi Road 110, Taipei, TW
- Regus Brussels Central Station Rue des Colonies 11, 1000 Bruxelles, BE
- Filial Af Infosys Limited, Indien C/o GTS Nordic,, Kalkbraenderiloebskaj 6, 2100 Copenhagen, DK
- Keilaranta 1, 02150, Espoo, Finland, FI
- Tour Opus 12, 4th Floor 77 Esplanade du Général de Gaulle, 92 914 Paris La Defense 9, FR
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- 3rd Floor, Friedrichstraße 56,, 40217 Düsseldorf, DE
- Design Offices GmbH Zweigniederlassung Deutschland, Koldestraße 16 91052 Erlangen, DE
- Opernturm, Bockenheimer Landstraße 2-4, 60306 Frankfurt am Main, DE
- Design Offices Highlight Towers GmbH Zweigniederlassung Deutschland High Light Tower Mies-van-der-Rohe-Str. 8, 80807 München Germany, DE
- Design Offices Stuttgart Tower GmbH Zweigniederlassung Deutschland Schelmenwasenstraße 39, Stuttgart 70567 Germany, DE
- Partner Port Altrottstr. 31, 69190, Walldorf, DE
- Block1, Booterstown Hall Booterstown Avenue Booterstown, Dublin Republic of Ireland, IE
- Infosys Limited Regus, Via Torino 2, 20123, Milano, IT
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- Prilaz Većeslava Holjevca 2a, 47000, Karlovac, Croatia, HR
- Infosys Limited Magyarországi Fióktelepe 1036, Budapest, Bécsi út 52. III. em. 29., Hungary, HU
- Infosys Limited, Bangalore, Zweigniederlassung Vaduz Zollstrasse2, 9490, Vaduz, LI
- Infosys Limited, organizačná zložka Slovensko Regus - Bratislava, City Centrum Karadžičova 8/A, 821 08, Bratislava, Slovakia, SK
- Infosys Austria GmbH Regus Vienna Cityport 11 Simmeringer Hauptstrasse 24 A-1110,, Vienna, AT
- 4th Floor, B Wing Ebène Cyber Towers, Reduit, MU
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- Business categories
- Information Technology
- E-Commerce
- Finance
- Consulting
- Software
- Information Services
- IT Management
- Internet
- Analytics
- Financial Services
- Artificial Intelligence (AI)
- Venture Capital
- Other recorded names
- INFOSYS NOVA HOLDINGS LLC
- infosys
- Infosys Singapore & Australia
- Infosys
- Specialties
- IT Solutions and Services
- Consulting
- Business Process Outsourcing
- Products and Platforms
- Engineering Services
- Cloud Services
- Artificial Intelligence
- Digital
- and Big Data
- Profile identifies a recruitment agency
- No
- Reported total investment
- 200,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Bangalore, Karnataka |
| Organization type | Public Company |
| Year founded | 1981 |
| Specialties | IT Solutions and ServicesConsultingBusiness Process OutsourcingProducts and PlatformsEngineering ServicesCloud ServicesArtificial IntelligenceDigitaland Big Data |
| Open jobs on Jobsy | 47 |
| View page |
Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with strong techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.
The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance
Required Qualifications:
- Candidate must be located within commuting distance of Mississauga, Ontario or Calgary, Alberta and willing to travel to client location on need basis.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of Information Technology experience
- Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Experience in Architecture/Design /Detailing of Processes and Problem Definition
- Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities, Telco industries
- Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
- Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
- PoC ideation, creation and demonstration to client
- Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps
IFS PSO and Scheduling Optimization
- Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
- Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
- Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.
- Service app/Maintenance App
- Mobile workflow configurations for Request task/work task, activity type/Work type
- Survey configurations
- Custom configurations such as Lobby, Custom fields, Page configurations etc..
- Service quotation to Order Process
- Service request to Request task
- Work order to work tasks for preventive maintenance
- Service catalog configuration, Standard tasks
- Resource group, resource id configuration for Person, person Group and Equipment
- Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
- service organization, service delivery units, Skills, Certifications, qualifications, Shift types, Shift pattern templates, Slot usage rule, Rule collection, Appointment templates
- Company, Site, Customer, location, user and person setup.
Preferred Qualifications:
- 12–15 years of experience as an IFS PSO Cloud Consultant SME.
- Deep understanding of IFS Cloud architecture, data model, configuration, and security.
- Strong problem‑solving, analytical thinking, and troubleshooting skills.
- Ability to manage multiple priorities, work independently, and deliver in fast‑paced environments.
- Experience optimizing scheduling, routing, capacity planning, and workforce operations.
- Strong communication skills (telephone, email, and face to face) and high customer orientation.
- Experience in mentoring teams and driving quality standards.
- IFS PSO Cloud certifications.
- Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
- Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
- Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
- Drive production-support triage, root-cause analysis, defect prioritization, enhancement assessment, release validation, and hyper-care support for business-critical processes.
- Prepare functional specifications, solution options, design notes, configuration workbooks, test scenarios, cutover inputs, knowledge-transfer assets, and operational runbooks.
- Identify opportunities to optimize scheduling, routing, capacity planning, workforce utilization, mobile adoption, support efficiency, and process controls.
The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.
Estimated annual compensation range for the candidate based in the below location will be:
Ontario- $96620 to $109129
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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