Posted last month
QE Technical Lead – Contact Center Platforms
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a QE Technical Lead for contact center platforms in Toronto, ON, on a 4-day hybrid arrangement. The role leads quality engineering and test automation for IVR, routing and agent desktop systems, including Amazon Connect.
Responsibilities:
- Build and maintain automated tests for contact center platforms
- Automate IVR and routing flows with Cyara or Hammer
- Test UI, APIs and agent desktop functions
- Lead technical direction for releases and ongoing support
Requirements summary:
- Expertise in quality engineering for contact center platforms
- Automation experience with Selenium, Postman or Karate
- Java core skills
- Familiarity with Bitbucket/Git, JIRA, Confluence and IntelliJ or Eclipse
- Experience in a structured scaled Agile environment
- AWS Amazon Connect knowledge is a plus
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
QE Technical Lead – Contact Center Platforms
Key Skills: Automation & Amazon Connect
Location: Toronto, ON
Work mode: 4 DAYS HYBRID
Skills:
• Expertise in QE with Contact Center platforms.
• IVR/Routing Automation using Cyara, Hammer etc.
• Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them).
• Agent Desktop Automation.
• Java core.
• Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
• Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse) etc.
• Experience working in a structured scaled Agile environment.
• Strong knowledge of AWS Amazon Connect is a plus.
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