Quality Coach

Posting Date: November 12, 2026

Closing Date: November 30, 2026

Status: Vacancy

Quality Coach

Permanent, Full Time (37.5 hours per week) | Start Date: January 2027

Location: Waterloo (other sites as required)

Annual Salary: $71,744 to $87,307

Why Join KidsAbility?

Every year, more than 22,000 children and youth access services across KidsAbility programs to support their growth, development, and well-being. Through innovative, family-centred services, we help children and families navigate challenges, celebrate successes, and achieve meaningful goals. As a non-profit organization serving the Waterloo and Guelph-Wellington regions, we believe that when we work together with compassion, expertise, and purpose, we can make a lasting impact. Join us in helping children, youth, and families discover a future of possibilities.

The impact we make starts with our people. That's why we foster a supportive and purpose-driven workplace where employees can grow, contribute, and thrive. We offer:

• Ongoing professional development, leadership growth, and learning opportunities
• A collaborative and inclusive culture that values diverse perspectives and teamwork
• Opportunities to contribute to innovation, research, and continuous improvement initiatives
• Programs that support employee well-being, connection, and work-life balance
• A comprehensive total rewards package, including extended health and dental benefits, an optional group RRSP, disability income protection, generous vacation entitlements, and paid personal leave

The Opportunity:

At KidsAbility, quality improvement is about making a meaningful difference in the lives of children, youth, and families. The Quality Coach plays a key role in advancing this work by championing a culture of continuous improvement, collaboration, and evidence-informed decision-making across the organization.

Reporting to the Director of Information Technology Solutions, the Quality Coach works closely with leaders and interdisciplinary teams to support strategic and operational priorities through process improvement, project implementation, evaluation, and the application of continuous improvement methodologies such as Lean. The Quality Coach also develops and coordinates reports and performance measures that provide meaningful insights for the Board, leadership, funders, and teams, helping drive informed decisions and organizational excellence.

Your Impact:

In this role, you will:

• Champion a culture of quality, continuous learning, and improvement across the organization.
• Coach and support teams in applying quality improvement methodologies, problem-solving tools, and change management practices.
• Lead and facilitate process improvement initiatives that simplify work, reduce inefficiencies, and improve the experience of children, families, and employees.
• Partner with leaders to advance strategic and operational priorities through process redesign, implementation support, and evaluation.
• Develop meaningful performance measures, reports, dashboards, and insights that inform decision-making and demonstrate organizational impact.
• Coordinate organizational reporting for leadership, the Board, funders, and other stakeholders, ensuring information is accurate, timely, and actionable.
• Identify opportunities to streamline and enhance reporting and data analysis processes through tools and technology.

Your Experience and Expertise:

• To be successful in this role, you will have a Bachelor’s degree in, Healthcare Administration, Health Sciences, Business, Engineering or a related discipline, with a focus on quality improvement, or an equivalent combination of education and relevant experience.
• Lean Six Sigma certification at a Green Belt level along with a minimum of three years of experience leading or supporting quality, continuous improvement, or process improvement initiatives.

In addition, you will bring:

• Demonstrated application of Lean or comparable improvement methodologies, including process mapping, root-cause analysis, structured problem-solving, and performance measurement.
• Demonstrated experience facilitating improvement workshops, coaching teams and building improvement capability among employees and leaders.
• Experience developing organizational performance, accountability, and reporting frameworks.
• Advanced skills in Microsoft Excel, Power BI, and other tools for data analysis, reconciliation, reporting, and visualization.
• Exceptional written communication and report-writing skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
• Strong organizational, analytical, and project management skills, with demonstrated ability to coordinate multiple priorities and deadlines.
• Proven ability to build collaborative working relationships and influence stakeholders across all levels of the organization.
• Demonstrated commitment to maintaining confidentiality and exercising discretion when handling sensitive information.
• Valid Ontario Driver's Licence and access to a reliable vehicle to support work across multiple sites is required.
• Experience with organizational quality frameworks or accreditation processes is an asset.

To Apply:

We invite applications from those interested in this position to apply through the KidsAbility Career Centre.

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KidsAbility strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodations to job applicants who may require provisions to participate in the selection process. Should any applicant require accommodation please contact Human Resources in advance for assistance.

Equity, Diversity, and Inclusion are the core values of KidsAbility. We are a diverse workforce with wide perspectives and creative ideas that benefit our clients and the community. It is the policy of KidsAbility to ensure equal employment opportunity without discrimination or harassment. We welcome applications from visible minority groups, women, Indigenous Peoples, persons with disabilities, religion, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, genetic information or any other ground protected by applicable law.

Please note that all prospective KidsAbility employees are subject to mandatory immunization requirements, including the full and ongoing COVID-19 vaccination, as a condition of obtaining and maintaining employment. We will make accommodations as directed by the Ministry of Children, Community and Social Services and the Chief Medical Officer of Health.