Posted 2 months ago
Quality Improvement and Decision Support Specialist
@ Carefirst Seniors & Community Services Association
Toronto, Ontario
Overview
Carefirst Family Health Team is hiring a full-time permanent Quality Improvement Decision Support Specialist at 300 Silver Star Blvd. The role analyzes EMR, operational and administrative data to support quality improvement, program planning and decision-making, and pilots AI tools that improve office operations. The posted pay is $70,000 to $80,000 annually.
Pay:
$70,000–$80,000 a year
Responsibilities:
- Gather, clean and analyze EMR and operational data
- Build reports, dashboards and data visualizations
- Define data needs and indicators with leadership and teams
- Pilot and evaluate AI tools for office operations
- Document data processes, analyses and AI pilots
Requirements summary:
- Post-secondary degree or diploma in data or health field
- Minimum two years of data analysis or informatics experience
- Advanced Excel, SQL, Power BI, Tableau or equivalent
- Working knowledge of AI fundamentals and PHIPA
- Current vulnerable sector check within one year
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Data & analytics |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | vulnerable sector |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Data Science, Health Science, Data Analytics, Statistics, Epidemiology |
| Perks mentioned | Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Carefirst Seniors & Community Services Association
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
WHO WE ARE Carefirst Seniors and Community Services Association (Carefirst) is a non-profit charitable organization serving the community since 1976. We provide a full range of community, social and health care services in the Greater Toronto Area including York Region and Mississauga. With a collective effort of over 500 staff members and 1,200 volunteers, Carefirst is now serving over 10,000 clients every year. WHAT WE DO Carefirst provides a diverse range of services, including: 1. Personal Care Services 2. Homemaking Services 3. Adult Day Program 4. Transitional Care Centre 5. Wellness Club and Interest Classes 6. Chronic Disease Self-Management Program 7. Specialist Clinic 8. Community Support Services 9. Transportation Service 10. Vocational Training 11. Volunteer Development WHERE WE SERVE Carefirst has a wide service network with 12 locations extending to multiple cities, including Scarborough, Downtown Toronto, Richmond Hill, Markham and Mississauga. WHY WE SERVE Carefirst is committed to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. We strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care. We will ensure that a comprehensive range of services are delivered by an effective team of professionals and volunteers on a holistic basis. Carefirst is where CARE comes FIRST.
- LinkedIn followers
- 2,553
- People associated on LinkedIn
- 180
- Reported office locations
- 300 Silver Star Blvd., Scarborough, ON M1V 0G2, CA
- Business categories
- Health Care
- Elder Care
- Non Profit
- Other recorded names
- Carefirst Seniors & Community Services Association
- Carefirst Seniors and Community Services Association
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
WHO WE ARE Carefirst Seniors and Community Services Association (Carefirst) is a non-profit charitable organization serving the community since 1976. We provide a full range of community, social and health care services in the Greater Toronto Area including York Region and Mississauga. With a collective effort of over 500 staff members and 1,200 volunteers, Carefirst is now serving over 10,000 clients every year…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 501-1,000 employees |
| Headquarters | Scarborough, ON |
| Organization type | Nonprofit |
| Open jobs on Jobsy | 23 |
| View page |
The Carefirst Family Health Team (FHT) is seeking full-time permanent Quality Improvement Decision Support Specialist (QIDSS) to join our innovative, interdisciplinary team dedicated to delivering high-quality, community-based care.
About Us
Carefirst FHT is committed to delivering exceptional, comprehensive primary care through a collaborative, team-based model that includes family physicians, nurse practitioners, nurses, social workers, service navigators, dieticians, physiotherapists, and medical receptionists. We have a robust Chronic Disease Management and Prevention program, including a Diabetes Education Program, and are actively involved in many of the Ontario Health Team’s primary care initiatives.
Our “Hub & Spoke Model” and strong community partnerships ensure coordinated, high-quality, patient‑centred care across the continuum. We work closely with Carefirst Seniors & Community Services Association to provide truly integrated services.
On‑site & Integrated Programs/Services include:
- Ontario Health atHome (formerly Home and Community Care Support Services)
- MINT Memory Clinic
- Ontario Structured Psychotherapy (OSP) Program
- Specialist Clinics: psychiatry, cardiology, endocrinology, optometry, geriatric medicine, gynecology, chiropody, rheumatology, physiotherapy, and audiology
We are currently seeking a Quality Improvement Decision Support Specialist (QIDSS) to fill a new position at our Family Health Team.
Terms: Full Time Permanent
Location: 300 Silver Star Blvd.
Pay range: $70,000 – $80,000 annually
Essential Duties and Responsibilities:
- Gather, clean/review, and analyze data from EMR, operational, and administrative systems to support quality improvement, program planning, clinical and leadership decision-making
- Help guide clinical decision on patient-oriented programs, services and other improvement initiatives
- Support quality improvement initiatives by extracting and analyzing health information from multiple electronic medical record (EMR) systems. Develop data queries, reports, and analytical tools to improve data integrity, enhance information flow, and provide decision-support insights that support clinical process improvements and organizational quality goals.
- Develop reports, dashboards, and data visualizations that translate raw data into clear insights for clinical and non-technical audiences
- Work with leadership, interprofessional teams, and Carefirst’s system partners to define data needs, identify gaps, and establish indicators for program monitoring and outcome measurement
- Support the exploration, evaluation, and piloting of AI tools and projects that improve office operations — including documentation, meeting support, knowledge management, and internal communications
- Support AI-enabled program development by helping program teams identify how AI can enhance program design, delivery, and client experience
- Collaborate with program managers and external vendors to test and implement AI solutions safely, effectively, and in alignment with organizational priorities
- Maintain clear documentation of data processes, analyses, AI pilots, and project outcomes
- Apply strong understanding of Personal Health Information (PHI), PHIPA, and confidentiality principles to all aspects of work
- Other duties and projects as assigned.
Qualifications & Job Requirement:
- Post-secondary degree or diploma in Data Science, Health Science, Data Analytics, Statistics, Epidemiology, Information Technology, Computer Science, or a related discipline
- Minimum of two (2) years of relevant experience in data analysis, artificial intelligence, health informatics, or a similar role; experience in primary care, population health, or community services is an asset
- Demonstrated experience in data quality for quality improvement, clinical information management best practices
- Strong data analysis skills, including comfort working with structured data, writing queries, and building reports and dashboards
- Working knowledge of tools such as Excel (advanced), SQL, Power BI, Tableau, or equivalent reporting platforms
- Experience with EMR-based reporting (e.g., TELUS PS Suite or equivalent Ontario EMR environments) is an asset.
- Working knowledge of AI fundamentals, including core concepts in machine learning and data science (supervised vs. unsupervised learning, training vs. inference, model evaluation, and the limitations and risks of AI)
- Hands-on experience using general-purpose AI assistants (e.g., Claude, ChatGPT, Microsoft Copilot) for drafting, summarizing, research, and analysis, with practical understanding of effective prompting and review of AI-generated output
- Familiarity with AI project tools such as Claude Code (for scripting and automation), Synthesia (AI video), and Wix or similar AI-assisted web platforms is an asset
- Solid understanding of PHI, PHIPA, and confidentiality obligations in healthcare settings
- Strong analytical and problem-solving skills with attention to detail
- Proficiency in English (Cantonese and Mandarin are assets)
- Current police vulnerable sector check completed within one year
Benefits:
- Dental Care
- Extended Health Care
- HOOPP
- Comprehensive Orientation Program
- Training and Education Subsidy
Application Deadline: November 30, 2026
Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing [email protected]
Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.
While we thank all candidates for their interest, only those selected for an interview will be contacted.
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