Radio Duty Attendant

Position Title: Radio Duty Attendant

Company Name: CMH Heli-Skiing & Summer Adventures

Reports to: Lodge Manager

Location of Work: Revelstoke, BC

Employee Type: Full-time, seasonal from early-December to late-April

FLSA Status: Non-Exempt

Number of Positions: 2

Date of Last Review: August 11, 2022

Desired Start Date: Early-December 2022

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview

The Radio Duty Attendant position at CMH Revelstoke conducts radio dispatch for field operations, logistical support for the ski programs, and performs a variety of office duties. The position calls for an understanding of day-to-day operations, as well as the ability to perform administrative tasks, problem solve, and deliver exceptional guest service.

Essential Duties and Responsibilities

• Maintain record keeping of all air traffic and snow safety.
• Delegate efficiently when rescue plan is activated.
• Provide radio dispatch for field operations.
• Act as the base radio operator during emergency responses.
• Train and be proficient with the CMH Emergency Response Plan.
• Track helicopter, guest, and staff locations in field.
• Record and track helicopter flight time, and fuel usage.
• Work with all departments to ensure smooth operations and day to day functions.
• Assist with tracking and recording skier information.
• Assist with wildlife tracking and documentation.
• Assist in setup of guest’s skis/snowboards.
• Assist with the cleaning of the shuttle vans and gear drying room, among other cleaning tasks.
• Adhere to Occupational Health and Safety and WHMIS standards.
• Support guests in the field program, as needed.

Minimum Qualifications

• Radio Dispatch experience, an asset.
• Intermediate computer skills in Word and Excel.
• First aid certificate, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Capable of operating under stressful conditions.
• Must be able to be a self-starter; good at problem solving.
• Strong organizational skills.
• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Able to work as a cohesive, high-functioning team to achieve goals.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Travel Requirements

• Employees are required to make their own transportation arrangements to and from the lodge for work shifts.

Working Conditions

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• This position consists of 3-4 shifts a week and an hourly schedule that will be created between you and your manager.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heli-ski, as available. Further details will be discussed in a personal interview.

Benefits and Perks:

• Medical and dental benefit eligibility after 160 days worked.

**CMH is an equal opportunity employer**