Regional Manager-Full-Time-British Columbia

Position Description & Qualifications

Position Summary

The Catchment Manager provides leadership and operational oversight for all WorkBC Centres within a catchment. This role ensures coordinated, high-quality service delivery across centres, navigation teams, and community partners, while maintaining consistency with provincial standards and performance expectations.

The Catchment Manager is accountable for system integration, team performance, referral pathways, and catchment-wide outcomes, working closely with Program Leadership and Centre Managers to reduce fragmentation and enhance the Job Seeker experience.

Core Responsibilities

• Provide leadership and oversight for catchment staff, and cross-centre navigation practices within the catchment.
• Ensure consistent, trauma‑informed navigation, intake, and referral practices across all centres.
• Oversee catchment-wide service coordination, referral networks, and wraparound supports.
• Monitor caseload distribution, service demand, and team capacity across the catchment.
• Support Centre Managers with complex cases, operational decision-making, and escalation issues.
• Maintain and expand relationships with wraparound service providers and employers across the catchment.
• Track referral trends, system gaps, and emerging barriers; escalate insights to Program Leadership.
• Lead catchment-wide training, case reviews, and quality improvement initiatives.
• Review Compass documentation, referral accuracy, and navigation outcomes.
• Represent the catchment at community tables, funder meetings, and cross-agency initiatives.
• Collaborate with leadership to ensure seamless integration between navigation and case management services.
• Support implementation of provincial updates, policy changes, and new service models.

Qualifications

• Bachelor’s degree in Social Services, Human Services, or related field (required).
• 5–7 years of experience in employment services or community resource coordination.
• Minimum 3 years in a supervisory or multi-site leadership role.
• Demonstrated experience coordinating services across multiple centres or provider locations.
• Strong knowledge of wraparound supports, referral systems, and trauma-informed practices.
• Experience managing government-funded programs with performance accountability.
• Advanced problem-solving, conflict resolution, and decision-making skills.
• Proficiency with Compass and other case management / performance tracking systems.

Strong leadership presence with the ability to support teams in high-demand environments

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].