Posted 16 days ago
Regional Services Manager
@ Staples Canada
London, Ontario
Overview
Staples Canada is hiring a Regional Services Manager to drive profitable growth in print and marketing, wireless telecommunications and technology services across assigned stores. The role leads store teams, sets operational standards, coaches managers and assesses performance, with regular travel required. The posting lists associate discounts, health and dental benefits, RRSP/DPSP, PTO, performance bonuses and learning and development.
Responsibilities:
- Drive sales growth across print, wireless, warranty and tech support services
- Develop and execute business improvement plans for the region
- Coach and assess store teams and build high-performing teams
- Lead operational excellence and align stores with national standards
- Partner with store leaders on hiring and performance follow-up
Requirements summary:
- 5+ years of multi-unit leadership in retail, print or wireless sales
- Advanced knowledge of print, wireless and technology support
- Strong financial and strategic acumen
- Exceptional leadership and coaching skills
- Excellent communication and relationship-building skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 5+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Store, Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staples Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples is where smart meets streamlined. Headquartered in Richmond Hill, Ontario, Staples Canada has proudly served Canadians for over 30 years. With 11,000+ associates and nearly 300 stores, corporate offices, and distribution centres, we’re deeply rooted in communities from coast to coast. Explore more at www.staples.ca or follow us @StaplesCanada.
- LinkedIn followers
- 77,889
- People associated on LinkedIn
- 4,333
- Reported office locations
- 6 Staples Avenue, Richmond Hill, Ontario L4B 4W3, CA
- Other recorded names
- Staples Canada
- Staples
- Specialties
- Ink & Toner
- Paper
- Office Supplies
- School Supplies
- Cleaning & Facilities
- Technology & Electronics
- Mailing
- Shipping & Packing
- Small Business
- Arts & Crafts
- Tech Services
- and Tech Services
- Profile identifies a recruitment agency
- No
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Specialties | Ink & TonerPaperOffice SuppliesSchool SuppliesCleaning & FacilitiesTechnology & ElectronicsMailingShipping & PackingSmall BusinessArts & Crafts |
| Open jobs on Jobsy | 688 |
| View page |
Some of what you will do
The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.
Specifically, you will
⦁ Drive sales growth across print, wireless, warranty and tech support services by implementing customer – focused strategies. Such as: promoting referral programs, promoting lead generation and cross-promotion between business units and identifying new market opportunities in both B2B and consumer segments.
⦁ Develop and execute business improvement plans in collaboration with district and home office leadership that reduce operational friction, improve customer satisfaction, and drive profitability across the region.
⦁ Coach and assess store teams in print, marketing, wireless, and technology services, identifying development opportunities and building high-performing teams.
⦁ Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools, processes, and customer engagement practices.
⦁ Partner with store leaders and the talent team to ensure top-tier hiring decisions are made for service roles, using available tools and resources effectively.
⦁ Address performance concerns in collaboration with store leadership, ensuring timely and structured follow-up at 30, 60, and 90-day intervals.
⦁ Support onboarding and training of new General Managers, Assistant Managers, and service supervisors, ensuring completion of training and implementation of performance improvement plans.
⦁ Foster a culture of accountability and continuous improvement, setting clear expectations and holding teams responsible for achieving results.
⦁ Monitor market trends and customer feedback to inform strategy and influence product and service development that meets evolving customer needs.
Some of what you need
⦁ 5+ years of multi-unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.
⦁ Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.
⦁ Strong financial and strategic acumen, including experience with sales forecasting, performance analysis, and budget management.
⦁ Exceptional leadership and coaching skills, with the ability to develop high-performing teams and foster a culture of accountability.
⦁ Excellent communication and relationship-building skills, with the ability to influence and collaborate across all organizational levels.
Additional Information
⦁ Regular travel is required.
Some of what you will get:
⦁ Associate discount
⦁ Health and Dental benefits
⦁ RRSP/DPSP
⦁ PTO and Personal Days
⦁ Performance bonuses
⦁ Learning & Development
⦁ And more...
#MakeAnImpact
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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