Regional Training Manager - West

Overview

Job Title: Regional Training Manager – West

Reports to: National Training Manager

Location: Calgary, AB

Salary: $60,000 - $62,500/yr + bonus

Position Overview

The Regional Training Manager is responsible for supporting onboarding, training, employee development and recruitment across WOW! mobile boutique locations throughout Western Canada (Manitoba, Alberta, British Columbia).

This field-based role reports into the National Training Manager and works closely with District Leaders, Store Managers and Talent Acquisition to deliver consistent hiring and onboarding experience across the market. The role remains actively involved throughout the employee's first 90 days, providing structured support, coaching, and follow-up to help new hires successfully transition into their roles. Ongoing support will be provided to Store Managers on coaching, development and leadership skills to ensure a consistent experience across the region.

Regular travel throughout the region is required based on priorities.

Key Responsibilities

New-Hire Onboarding

• Coordinate with Talent Acquisition, District Management, and Store Managers to ensure new hires are prepared for a smooth start.
• Serve as a key point of contact for new employees as they transition into the organization.
• Provide new hires with clear guidance on role expectations, sales responsibilities, customer experience standards, workplace culture, training requirements, compensation structure, and available support resources.
• Deliver structured one-on-one or small-group onboarding support based on business and employee needs.
• Ensure new hires are connected with the appropriate store leadership and resources required to begin successfully.

Sales Training & Coaching

• Deliver practical sales training and coaching to newly hired employees across assigned locations.
• Reinforce WOW! sales behaviors, product and service knowledge, customer experience expectations, and performance standards.
• Coach employees on customer engagement, needs analysis, solution selling, upselling, cross-selling, objection handling, and closing techniques.
• Observe employees during live customer interactions and provide direct, practical feedback.
• Identify individual development needs and provide targeted coaching to strengthen sales effectiveness and role readiness.
• Partner with District and Store Managers to ensure key development areas continue to be reinforced following initial training.

30/60/90-Day Employee Support

• Maintain structured contact with new employees throughout their first 90 days.
• Conduct scheduled 30-, 60-, and 90-day follow-ups to review employee progress, engagement, role readiness, and development needs.
• Gather feedback on the employee's onboarding, training, and overall transition into the role.
• Identify additional coaching, training, or support requirements and coordinate appropriate follow-up.
• Maintain communication with Store and District Management regarding new-hire progress and development priorities.
• Escalate concerns requiring operational or Human Resources support through the appropriate channels.
• Maintain appropriate documentation of employee follow-ups and progress.
• Ensure minimum KPI achievements over 90 day period

Recruitment & Talent Sourcing

• Partner with Talent Acquisition to support frontline recruitment across Quebec, with a focus on priority and hard-to-fill markets.
• Proactively identify and engage prospective candidates through direct sourcing, networking, referrals, field recruitment, hiring events, and community outreach.
• Build and maintain relationships with prospective talent across wireless, retail, customer service, and related sales environments.
• Maintain a pipeline of qualified candidates for current and anticipated hiring needs.
• Share feedback with Talent Acquisition regarding candidate trends, sourcing effectiveness, and local market conditions.

• Conduct structured interviews for frontline positions across WOW! Mobile Boutique locations in Quebec.
• Assess candidates against established sales, behavioral, and customer-service competencies, including communication skills, sales aptitude, customer orientation, coachability, and overall role fit.
• Provide timely interview feedback and hiring recommendations.

Stakeholder Partnership & Reporting

• Maintain regular communication with Training, Talent Acquisition, District Managers, and Store Managers.
• Participate in weekly discussions regarding onboarding, training, talent acquisition and new-hire priorities.
• Coordinate field activity and training schedules based on hiring volume, employee needs, and market priorities.
• Provide regular updates on candidate activity, new-hire progress, training requirements, and upcoming onboarding needs.
• Maintain accurate records related to recruitment, interviewing, onboarding, training, and employee follow-ups.
• Identify recurring trends across candidate quality, onboarding, training, and employee development and share relevant insights with leadership.

Schedule & Travel

This is a field-based role supporting WOW! mobile boutique locations throughout Quebec.

Regular travel between locations will be required. Weekly priorities and schedules will be coordinated with National Training Manager, District Management and Talent Acquisition based on recruitment, onboarding, training, and business needs.

Compensation

This position will be structured as a full-time salaried role.

Compensation may include:

• Annual base salary
• Company benefits, where applicable
• Reimbursement of approved business travel expenses
• Additional incentive compensation, where applicable

WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada.

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.