Posted 2 months ago
Registered Nurse - Virtual Care
@ Fonemed
Remote in Canada
Overview
Fonemed is hiring a Registered Nurse to provide virtual telephone triage, advice and mental health crisis support to callers of Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. The role is full-time-equivalent point work from home across a 24/7 rotating shift schedule that includes weekend rotation, with a competitive compensation package and health and retirement benefits stated.
Responsibilities:
- Provide telephone triage and advice to callers
- Provide mental health, addictions and crisis intervention support
- Exercise clinical judgement using protocols
- Promptly complete confidential medical records
- Provide clear direction during patient encounters
Requirements summary:
- Graduation from a recognized School of Nursing
- Minimum 2 years of recent triage or clinical experience
- Active CRNNL licensure or willingness to obtain it
- Mental health or crisis experience a strong asset
- Comfort with telephone systems and software
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-08-27
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Nursing & personal care |
| Experience | 2+ years |
| Hours per week | 24 |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CRNNL |
| Education | Bachelor’s degree (required) |
| Fields of study | Nursing |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fonemed
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Fonemed provides virtual health, nurse triage, and software solutions to increase access to quality healthcare for all.
Full company description
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals. Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients. Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia. The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals. At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves. We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.
- LinkedIn followers
- 11,421
- People associated on LinkedIn
- 171
- Reported office locations
- International, CA
- 1 Crosbie Pl, 202, St John’s, Newfoundland and Labrador A1B 3Y8, CA
- 3 Lincoln Drive, Suite A, Ventura, CA 93001, US
- Business categories
- Health Care
- Medical
- Other recorded names
- Fonemed
- FONEMED
- Specialties
- Healthcare Technology
- Telehealth
- Virtual Care
- Remote Patient Monitoring
- Biometric Monitoring
- Nurse Advice Line
- Nurse Triage
- URAC
- SOCII
- SaaS
- Software
- Software as a Service
- HIPAA
- Behavioural Health
- Mental Health & Addictions
- Integration
- IT
- Business Development
- Sales
- and Telemedicine
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 201-500 employees |
| Headquarters | International |
| Organization type | Privately Held |
| Year founded | 1996 |
| Specialties | Healthcare TechnologyTelehealthVirtual CareRemote Patient MonitoringBiometric MonitoringNurse Advice LineNurse TriageURACSOCIISaaS |
| Open jobs on Jobsy | 27 |
| View page |
Work from home as a Registered Nurse
We are looking for experienced and dependable Registered Nurses who are dedicated to providing quality nursing care and mental health, addictions and crisis intervention to callers. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!
Position Overview
This position will service Fonemed's Canadian operations via Newfoundland and Labrador's 811 HealthLine and Mental Health Crisis Line. Our Nurses triage patients via telephone using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data.
Our operation runs 24/7/365, therefore you will work within a shift work schedule that will include days, evenings, overnights, split shifts, and holidays and will include a weekend rotation of every second weekend. Our minimum point position is 0.6 FTE (48 hours over a 2-week period), and we have availability for point positions as high as 1.0 FTE (80 hours over a 2-week period). There are no casual opportunities available and we are not able to work around other schedules at this time.
Responsibilities
- Provide telephone triage and advice to callers to assist them in making timely medical decisions
- Provide mental health support to callers that could include suicide, addictions and crisis intervention
- Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
- Promptly complete confidential medical records as per company documentation standards
- Provide clear and concise information and direction during patient encounters
Qualifications
- Graduation from a recognized School of Nursing
- Minimum of 2 years of recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, acute care, etc.
- Experience providing mental health, addictions and crisis intervention care to patients would be considered a strong asset
- Active licensure with the CRNNL or willingness to obtain licensure through CRNNL
- Familiarity with windows-based computer systems
- Comfortable using technology, including telephone systems, software programs, and computer programs
- Shift work including days, evenings, nights, and weekends required
- You must have a private room with a closed door in which you will work
- Your own computer system, headset, and high-speed internet connection
Why Work With Us
With over 30 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today
Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com.
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