Posted 12 days ago
Regular Technical Support Engineer
@ Luxoft
Toronto, Ontario
Overview
Luxoft is hiring a Regular Technical Support Engineer on a contract basis for a global institutional investment management organization that invests across public equity, private equity, real estate, infrastructure and fixed income. The role handles L1/L2 platform support tickets, escalates to L3 when needed, and works with stakeholders to investigate issues and resolve them quickly. Required skills include Linux, AWS, Kubernetes, Docker, Terraform, Git and ITIL incident and change management in ServiceNow.
Responsibilities:
- Handle L1/L2 platform support tickets
- Escalate issues to L3 when needed
- Collaborate with stakeholders
- Investigate issues and provide detailed findings
Requirements summary:
- Linux administration and troubleshooting
- AWS experience (VPC, EC2, S3, RDS, IAM)
- Kubernetes and Docker administration
- ITIL incident and change management (ServiceNow)
- Git, GitHub and Terraform
- English C1 Advanced
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Luxoft
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Project Description:
By applying to the position, you may join one of the most respected and fastest-growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.
The client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by important social purpose and unshakable principles
- A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.
Responsibilities:
Technical support role for the platform:
- Deal with L1/L2 tickets
- Escalate to L3 in case of need
- Collaborate with different stakeholders
- Investigate and provide comprehensive details for quick resolution
Mandatory Skills Description:
- Git
- GitHub
- Linux administration and troubleshooting skills
- Basic networking knowledge
- ITIL - incident and change management (ServiceNow)
- Terraform
- AWS Experience (VPC, EC2, S3, RDS, IAM)
- Kubernetes administration and troubleshooting
- Docker containerization and management
Nice-to-Have Skills Description:
- Python (basic-intermediate)
- Artifact and container registry management (JFrog Artifactory, Amazon ECR, etc)
- Atlassian tools (Jira, Wiki) - both as user and as administrator
- Scripting languages (bash, PowerShell)
- IBM developer platforms (DataStage, IBM MQ)
- Experience in DevOps
- Zabbix monitoring platform
Languages:
- English: C1 Advanced
Journal
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