Reliability Applications Specialist

About Spartakus, a company of Reliability Solutions

Reliability Solutions helps industrial organizations improve reliability, maintenance performance, and workforce capability through hands-on training, reliability services, and technology.

Founded in 2003, our approach is practical and results-driven, helping organizations build lasting capabilities that improve performance.

Position Summary

As our Reliability Applications Specialist, you will work directly with customers to help them get real results from Spartakus APM and LubeIT. You will meet with customers regularly, review how they use the software, and advise them on improving their maintenance practices and asset performance. When you see a way to help a customer further, such as adding sites, assets, or modules, you will scope it and work with Account Managers to move it forward.

Key Responsibilities

Customer success

• Lead regular check-in meetings with your assigned customers.
• Review how each customer uses the software, along with their asset health and maintenance results.
• Build customer scorecards with the right KPIs, and agree on improvement plans with each customer.
• Spot features customers aren't using and problems they haven't solved, and show them how to get more value.
• Work with Account Managers to keep customers satisfied and renewing.

Technical and reliability expertise

• Advise customers on maintenance strategy, condition monitoring, inspections, and reliability improvement.
• Support new implementations through workshops, software configuration, and customer training.
• Handle complex technical questions and escalations, working with our Integration Specialists as needed.
• Share customer feedback and improvement ideas with our Development team.

Growth opportunities

• Spot opportunities to expand use of our software to new assets, departments, sites, or modules.
• Scope expansion projects, including requirements, scope of work, and estimates, with input from management.
• Support Account Managers and Channel Managers with technical demos, workshops, and presentations.

Documentation and best practices

• Create and maintain technical documentation, training materials, and best practices.
• Help standardize how we run customer success, from scorecards to check-in meetings.

Qualifications

• 3+ years of experience in industrial maintenance, reliability engineering, condition monitoring, or asset performance management.
• Solid knowledge of preventive and predictive maintenance, maintenance strategy, and reliability KPIs.
• Hands-on experience with CMMS, APM, or other industrial maintenance software.
• Comfortable presenting to customers, from technicians to plant managers.
• Ability to review maintenance data, spot what can be improved, and turn it into practical recommendations.
• Experience in technical consulting, customer success, or solution design is an asset.
• CMRP certification or equivalent reliability training is an asset.
• Experience with lubrication programs is an asset.
• Fluent in both English and French, spoken and written.

Benefits

• Medical and dental coverage
• Employee and Family Assistance Program (EFAP)
• RRSP matching program
• Employee Shareholder Program
• Hybrid work model (3 days in the office)

Spartakus welcomes applications from all qualified candidates. We are committed to fair hiring practices and equal opportunity for everyone, as set out in the Quebec Charter of human rights and freedoms and other applicable laws. If you need an accommodation at any point in the hiring process, let us know and we will work with you to find a solution. Your request will be kept confidential.

This position requires proficiency in English to communicate with [customers and partners outside Quebec / in the United States].