Posted 2 days ago
Repair Planner/Estimator
@ Half-Way Motors CARSTAR
Thunder Bay, Ontario
SIGNALS
Responsibilities:
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected…
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
Requirements summary:
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- EXPERIENCE / SKILL REQUIREMENTS
- High School diploma required, bachelor’s degree preferred.
- 3+ years prior experience in a collision center required.
Tools & skills
Customer serviceIdentify customer's needsClaims processingQuality controlMicrosoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft OutlookWork independentlySalesNegotiationValid driver's licence
Benefits mentioned
Health insuranceEmployee discount
Source and dates
Source type not verified · ontario-employment
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Half-Way Motors CARSTAR
Job description
Are you ready to drive your career to the next level? We’re seeking a skilled and passionate Repair Planner to join our dynamic team at Half-Way Motors CARSTAR.
Why Join Us?
- Competitive Compensation: Enjoy a generous salary package with performance-based bonuses.
- Career Growth: Opportunities for advancement and professional development in a thriving industry.
- Cutting-Edge Facility: Work in a state-of-the-art bodyshop equipped with the latest technology and tools.
- Team Environment: Collaborate with a supportive team of experts dedicated to excellence and customer satisfaction.
- Stability and Benefits: Comprehensive benefits package including health insurance and more.
- Staff Discounts: Enjoy employee pricing at any of our stores (Half-Way Motors CARSTAR, Nissan, Mazda, Power Sports, & Turf)
JOB DESCRIPTION:
As an Repair Planner, you’ll play a crucial role in assessing vehicle damage, preparing accurate repair estimates, and ensuring exceptional customer service. Your expertise will guide our customers through the repair process with transparency and professionalism.
DUTIES/RESPONSIBILITIES
- Greet customers promptly and in a timely manner to accurately determine customer’s needs while ensuring a high degree of customer service.
- Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
- Informs customers about CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
- Responsible for achieving 81% (minimum) CSI/NPS (customer service, kept informed, quality of service and on-time delivery).
- Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts and other customers.
- Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Write supplements and negotiates with insurer.
- Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
- Inspects all completed repairs before delivering customer vehicles, explains CARSTAR’s warranty and Quality Control process with all customers.
- Attend daily release meetings.
- Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
- High School diploma required, bachelor’s degree preferred.
- 3+ years prior experience in a collision center required.
- Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage preferred.
- Knowledge of Microsoft Office Software (Word, Excel, Outlook).
- I-CAR training or other industry training preferred.
- History of working independently without close supervision.
- Strong sales and negotiation skills.
- Ability to multi-task in a fast-paced work environment.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:
- Monday – Friday (8:00 a.m. – 5:30 p.m.)
- Training in shop specific software will be provided.
PHYSICAL REQUIREMENTS
Essential physical requirements include:
- Standing, sitting and walking
- Performing repetitive motions
WORK ENVIRONMENT
Exposure to:
- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise
Job Type: Full-time
Work Location: In person
Journal
Only you can see this. Kept on this device, and in your account when you sign in.