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Residence Services Representative
@ Campus Living Centres
Ottawa, Ontario
Overview
Campus Living Centres is hiring a Residence Services Representative to staff the residence front desk, answering student and guest inquiries, handling payments and daily operations, and coordinating with residence and facility staff. The role requires at least one year of customer service or industry experience and includes health and safety training before regular duties begin.
Responsibilities:
- Respond to student and guest inquiries by phone, email and in person
- Process payments, invoices and account settlements
- Handle reservations, check-ins and check-outs
- Monitor video surveillance and update room status
- Maintain front desk, lobby and office appearance
Requirements summary:
- Minimum 1 year industry or customer service experience
- Excellent verbal communication and customer service skills
- Positive attitude and ability to work independently
- Ability to handle multiple projects at once
- High School Diploma; some college or university preferred
Tools & skills
Source and dates
Source type not verified · clearcompany
- Employer posting date
- 2026-09-27
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | WHMIS 2015, GHS |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Campus Living Centres
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Student Housing Solutions
Full company description
Campus Living Centres was founded in 1989 with the purpose of assisting colleges and universities and with the planning, design, financing, and management of student housing and conference facilities. As the largest operator of student housing in Canada, Campus Living Centres (and our affiliated companies) has a portfolio of over 45,000 beds, which includes a combination of both managed and/or owned student housing developments. Campus Living Centres uses an integrated service delivery approach to student housing management that improves the financial performance of housing operations, while enhancing the student experience. As a result, we have been selected as one of Canada’s Best Managed Companies. This designation is considered a mark of excellence for Canadian owned and managed companies, and we are proud to be affiliated with a community that recognizes and celebrates Canadian business excellence.
- LinkedIn followers
- 6,096
- People associated on LinkedIn
- 537
- Reported office locations
- 5405 Eglinton Ave West, Suite 214, Toronto, Ontario M9C 5K6, CA
- Other recorded names
- Campus Living Centres
- Specialties
- Student Residence Design
- Residence and Property Management
- Financing Solutions
- Student Life
- Building New Student Residences
- Conference Services
- and Consulting for Higher Education
- Profile identifies a recruitment agency
- No
Campus Living Centres was founded in 1989 with the purpose of assisting colleges and universities and with the planning, design, financing, and management of student housing and conference facilities. As the largest operator of student housing in Canada, Campus Living Centres (and our affiliated companies) has a portfolio of over 45,000 beds, which includes a combination of both managed and/or owned student housing…
| Field | Value |
|---|---|
| Industry | Higher Education |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | Student Residence DesignResidence and Property ManagementFinancing SolutionsStudent LifeBuilding New Student ResidencesConference Servicesand Consulting for Higher Education |
| Open jobs on Jobsy | 25 |
| View page |
1. Position Summary and Job Magnitude
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
2. Essential Functions and Basic Duties
- Demonstrate a high degree of customer service on phone calls, via email, and in person
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
Health & Safety
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
3. Qualifications
Education: High School Diploma, some College or University preferred
Skills/Abilities:
- Must possess excellent verbal communication skills
- Must possess excellent customer service skills
- Must possess positive attitude
- Work independently without constant supervision
- Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
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