Posted 18 months ago
Retail Management - District Team Lead
@ Wirelessdna
Calgary, Alberta
Overview
Wirelessdna is hiring a District Team Lead to lead and support store managers and sales representatives across a district. The role sets district sales strategy, coaches teams, and oversees customer service and training, reporting to the Director of Sales. The posting requires three to five years of retail management experience, telecom knowledge, and travel across the GTA with some weekends and evenings.
Responsibilities:
- Create strategies to meet district sales objectives and keep stores profitable
- Coach and develop store teams to improve leadership and customer experience
- Conduct store visits to improve business results
- Assess customer service and product knowledge across retail staff
- Create training action plans and review results at 3, 6 and 12 months
Requirements summary:
- Three years managing multiple retail or telecom units
- Three to five years of retail management experience
- Sound knowledge of the telecommunications industry
- Strong analytical and budgeting skills
- Excellent leadership, interpersonal and organizational skills
- Willing to travel across the GTA, with some weekends and evenings
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2025-05-28
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Schedule | evening, weekends |
| Travel | air: none · ground: moderate |
| Work setting | Store, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wirelessdna
Saved company profile
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Excellence. It's in Our Genes.
Full company description
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to keep people connected in an increasingly digital world. For businesses, Wireless DNA provides business wireless plans, enterprise mobility solutions, internet and connectivity services, unified communications, and business phone systems—helping organizations stay connected across teams, devices, and locations with scalable and dependable solutions. For consumers, we offer mobile devices, wireless plans, accessories, and in-store support, delivering a seamless retail experience backed by trusted national networks and knowledgeable teams. With a 25-year legacy and an award-winning network of stores, Wireless DNA brings the latest in telecommunications technology together with customer-focused service—bridging enterprise-grade connectivity with everyday wireless needs across Canada.
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- Reported office locations
- 1109-4789 Yonge Street, Toronto, Ontario M2N 0G3, CA
- 1250 South Service Rd, Mississauga, Ontario L5E 1V4, CA
- 7205 Goreway Dr, Mississauga, Ontario L4T 2T9, CA
- 3850 Sheppard Ave E, Unit 0075, Scarborough, Ontario M1T 3L4, CA
- 2900 Markham Rd, Unit A47, Scarborough, Ontario M1X 1E6, CA
- 45 Overlea Blvd, Unit 148, Toronto, Ontario M4H 1C3, CA
- 4300 Steeles Ave E, Markham, Ontario L3R 0Y5, CA
- 2000 Airport Rd NE, Near Door 15, Calgary, Alberta T2E 6W5, CA
- 1000 Airport Rd, Nisku, Alberta T9E 0V3, CA
- 747 Bell Blvd, Halifax, Nova Scotia B2T 1K2, CA
- 6301 Silver Dart Dr, Terminal 1, Mississauga, Ontario L5P 1B2, CA
- 6301 Silver Dart Dr, Door G, Mississauga, Ontario L5P 1B2, CA
- 1970 Wellington Ave, Winnipeg, Manitoba R3H 0E3, CA
- 1530 Albion Rd, Unit 37C, Etobicoke, Ontario M9V 1B4, CA
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- 777 Guelph Line, Burlington, Ontario L7R 3N2, CA
- 222 Spadina Ave, Toronto, Ontario M5T 3B3, CA
- 250 The East Mall, Unit 105, Etobicoke, Ontario M9B 3Y8, CA
- 444 Yonge St, Unit M7, Toronto, Ontario M5B 2H4, CA
- 45 Overlea Blvd, Unit 160, Toronto, Ontario M4H 1C3, CA
- 220 Yonge St, Unit Z019, Toronto, Ontario M5B 2H1, CA
- 2 King St W, Hamilton, Ontario L8P 1A1, CA
- 2 Bloor St E, Unit C12, Toronto, Ontario M4W 1A8, CA
- 1911 Finch Ave W, North York, Ontario M3N 2V2, CA
- 700 Lawrence Ave W, Unit 119B, North York, Ontario M6A 3B4, CA
- 55 Ontario St, Unit K003, Milton, Ontario L9T 2M3, CA
- 85 Ellesmere Rd, Unit K017, Unit , Ontario M1R 4B7, CA
- 4141 Dixie Rd, Mississauga, Ontario L4W 1V5, CA
- 4141 Dixie Rd, Unit K8, Mississauga, Ontario L4W 1V5, CA
- 1151 Dundas St W, Unit K3, Mississauga, Ontario L5C 1C6, CA
- 2300 Yonge St, Unit M12, Toronto, Ontario M4P 1E4, CA
- 4841 Yonge St, Unit 115, Toronto, Ontario M2N 5X2, CA
- 1 York Gate Blvd, Unit K-9, North York, Ontario M3N 3A1, CA
- 6064 Yonge St, North York, Ontario M2M 3W6, CA
- 10990 Chinguacousy Rd, Brampton, Ontario L7A 0P1, CA
- 541 Thompson Rd S, Milton, Ontario L9T 7Z1, CA
- 2951 Lake Shore Blvd W, Etobicoke, Ontario M8V 1J5, CA
- 246 Queen St, Port Perry, Ontario L9L 1B9, CA
- 550 Queen St W, Brampton, Ontario L6X 3E1, CA
- 630 Peter Robertson Blvd, Brampton, Ontario L6R 1T4, CA
- 1564 Royal York Rd, Etobicoke, Ontario M9P 3C3, CA
- 1098 Peter Robertson Blvd, Brampton, Ontario L6R 3A5, CA
- 101 Osler Dr, Dundas, Ontario L9H 4H4, CA
- 5200 Dixie Rd, Mississauga, Ontario L4W 1E4, CA
- 2 Sky Harbour Dr, Brampton, Ontario L6Y 0V7, CA
- 1 Steeles Ave E, Brampton, Ontario L6W 4J4, CA
- 2 Dewside Dr, Brampton, Ontario L6R 3Y5, CA
- 7975 Yonge St, Innisfil, Ontario L9S 1L2, CA
- 135 Fennel Avenue West, Hamilton, Ontario L9C 0E5, CA
- 22-6085 Creditview Rd, Mississauga, Ontario L5V, CA
- 2456 Lake Shore Blvd W, Etobicoke, Ontario M8V 1C9, CA
- 379 Main St N, Brampton, Ontario L6X 1N7, CA
- 1 Promenade Circle, Vaughan, Ontario L4J 4P8, CA
- 165 Silver Reign Dr, Unit 2103, Etobicoke, Ontario M9W 3W4, CA
- 550 King St N, Waterloo, Ontario N2L 5W6, CA
- 2960 Kingsway Dr, Kitchener, Ontario N2C 1X1, CA
- 355 Hespeler Rd, Cambridge, Ontario N1R 6B3, CA
- 435 Stone Rd W, Guelph, Ontario N1G 2X6, CA
- 1000 Airport Parkway Private, Ottawa, Ontario K1V 9B4, CA
- 45 Four Winds Dr, Toronto, Ontario M3J 1K7, CA
- 165 Silver Reign DR, unit 2103, Etobicoke , Onatrio M9W 3W4, CA
- 88 Ave NE, 3190 – 5850, Calgary, Alberta T3J0Z7, CA
- 515 Marlborough Way NE, Unit 718K, Calgary, Alberta T2A 7E7, CA
- 100 Anderson Rd SE, Calgary, Alberta T2J 3V1, CA
- 2525 36 St NE, Calgary, Alberta T1Y 5T4, CA
- 2269 Riverside Dr, Unit 017A, Ottawa, Ontario K1H 8K2, CA
- 2331 St NW, 208, Edmonton, AB T6K4B4, CA
- 9499 137 Ave, Edmonton, Alberta T5V, CA
- 102 Avenue NW, 10200, Edmonton, Alberta T5J 4B7, CA
- Business categories
- Sales
- Telecommunications
- Customer Service
- Other recorded names
- Wirelessdna
- Specialties
- Telecommunication
- Business Telecommunications
- Mobile Plans & Wireless Solutions
- Enterprise Mobility Solutions
- Internet & Connectivity Services
- SMB Wireless Plans
- Unified Communications
- and Retail Wireless Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Wireless DNA is a Canadian telecommunications provider delivering reliable wireless and connectivity solutions for both businesses and consumers nationwide. An exclusive authorized dealer of Rogers, Fido, and Chatr, Wireless DNA operates 82+ locations across Canada, supporting small and mid-sized businesses, enterprise clients, and individual customers with mobile, internet, and communication services designed to…
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1999 |
| Specialties | TelecommunicationBusiness TelecommunicationsMobile Plans & Wireless SolutionsEnterprise Mobility SolutionsInternet & Connectivity ServicesSMB Wireless PlansUnified Communicationsand Retail Wireless Solutions |
| Open jobs on Jobsy | 107 |
| View page |
As a DTL you will provide support and leadership to Store Manager and to all Stores within the organization. The incumbent will report directly to the Director of Sales.
DTL will be responsible for executing operational procedures and/or systems to ensure all Store Sales Managers and Sales Representatives maintain their store at the optimum sales levels and are equipped with the tools, procedures and knowledge required in order lead their staff and run profitable stores.
DTL will be responsible for the strategic and operational management pertaining to a specific District. District Manager is someone that inspires, coaches, mentors and develops team members, drive sales and ensure our customers always have an exceptional experience, the candidate will:
- Create strategies to meet district sales objectives and ensures stores remain profitable
- Coach and develop teams to deliver exceptional leadership skills and optimal client experiences and inspire positive sales behavior
- Build a trusting relationship with his/her teams by conducting valuable, purposeful driven visits with operational intensity to improve business results
- Utilize your dynamic sales and leadership experience as well as an innovative approach to lead the organization through constant period of business and technological change
- Oversee and evaluate the current level of direct customer service skills of all retail staff members of every customer facing role to determine a measurable level of customer satisfaction rates and to create a learning strategy for constant and measurable improvement
- To oversee an assessment of the current level of specific wireless and related industry knowledge of all retail field staff members including Store Managers, Managers in Training, Assistant Managers and Sales Representatives
- To assist in arranging learning and training for all new retail hires in conjunction with HR Department
- To identify specific areas of improvement required in staff training in a report, such that an action plan should be created to commence immediate corrective actions
- To create and implement a formal progress review of results at three (3) months, six (6) months and one (1) year on measurable items including: customer satisfaction reports, employee satisfaction reports, employee turnover reductions
You are someone who:
- Must possess a minimum of three (3) years of experience managing multiple units in retail /telecom industry
- Proven experience in retail management of a minimum of three to five (3-5) years
- Sound knowledge of the telecommunications industry along with strong analytical and budgeting skills to effectively analyze financial reports
- Superior communication skills (both verbal and written) and effective decision-making skills
- Excellent leadership, interpersonal and conscientious/organizational skills
- Willing and open to travel across the GTA; some weekend and evenings
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