Posted 4 days ago
Retail Operations Manager
@ IKEA
Toronto, Ontario
SIGNALS
Overview
IKEA is hiring a Retail Operations Manager, officially titled Shopkeeper I, to lead store teams toward an outstanding customer experience and business results. The role covers coaching co-workers, keeping departments stocked and presented to IKEA standards, analyzing performance and driving process improvements across Sales, Commercial, Logistics and Customer Experience. The posting states a starting salary of 62,710 CAD and a comprehensive Total Rewards package.
Responsibilities:
- Lead, coach and develop co-workers for customer experience and results
- Keep departments stocked and presented to IKEA standards
- Analyze sales and operational performance to drive improvements
- Partner with Sales, Commercial, Logistics and Customer Experience teams
- Reduce costs and improve productivity through process reviews
Requirements summary:
- 3+ years in retail, operations, logistics or merchandising
- Experience leading, coaching and managing team performance
- Knowledge of furniture and home furnishing products
- Strong analytical and problem-solving skills
- Ability to balance multiple priorities in a fast-paced setting
Tools & skills
Benefits mentioned
DentalVisionLife insuranceRetirement planEmployee assistanceParental leave
Source and dates
Source type not verified · talentbrew
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Retirement plan, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
IKEA
| Field | Value |
|---|---|
| Open jobs on Jobsy | 46 |
Job description
Job ID: 374437
Date posted: 03/11/2026
What you'll need to have
'- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance.
- Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
- Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
- Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
- Proven ability to develop and execute action plans that drive operational excellence and business results.
- Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
- Experience collaborating across multiple business functions to achieve common goals.
- Passion for leading people, developing talent, and fostering a high-performing team culture.
A day in your life with us
'- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
- Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
- Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
- Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
- Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
- Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
- Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
- Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
- Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
- Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
- Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Shopkeeper I
The starting rate/ salary for this position is 62,710 CAD
Journal
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