Posted 24 days ago
Retail Order Services Representative (12-Month Contract)
@ Eminence Organic Skin Care
Vancouver, British Columbia
Overview
Eminence Organic Skin Care is hiring a Retail Order Services Representative on a 12-month contract at its Vancouver office. The role handles retail customer service by email, phone and live chat, processes orders and returns, and works three days a week onsite under a hybrid policy.
Responsibilities:
- Provide customer service to retail customers by email, phone and live chat
- Resolve customer concerns and follow up until resolved
- Process customer orders, invoices and returns within SLA
- Monitor email inboxes during office hours and on a rotating weekend and evening schedule
Requirements summary:
- Minimum 1 year customer service in an e-commerce (B2C) environment
- Minimum 1 year problem resolution experience
- SAGE ERP (Accpac) experience preferred
- Product returns experience preferred
- Excellent verbal and written communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Eminence Organic Skin Care
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Natural, organic & Biodynamic® skin care
Full company description
An award-winning provider of the most effective, professional skin care products, Eminence Organic Skin Care is sold in leading spas in more than 60 countries around the world. Eminence Organics melds herbal craftsmanship, innovative skin rejuvenation techniques unique to Hungary and hand-picked ingredients to craft premium natural, organic and Biodynamic® skin care that is good for the earth as well as good for the skin. Eminence Organic Skin Care is proud to be a Certified B Corporation®, the leaders of the global movement using the power of business to solve social and environmental problems, held to rigorous standards of performance, accountability and transparency for our employees, our community and our customers. We plant a tree for every product sold! Visit www.eminenceorganics.com for more information.
- LinkedIn followers
- 71,766
- People associated on LinkedIn
- 326
- Reported office locations
- 300-530 West Broadway St., Vancouver, BC V5Z 1E9, CA
- Business categories
- Beauty
- Other recorded names
- Eminence Organic Skin Care
- Specialties
- organic and natural skin care
- professional skin care
- organic and mineral make-up
- and professional organic skin care
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
An award-winning provider of the most effective, professional skin care products, Eminence Organic Skin Care is sold in leading spas in more than 60 countries around the world. Eminence Organics melds herbal craftsmanship, innovative skin rejuvenation techniques unique to Hungary and hand-picked ingredients to craft premium natural, organic and Biodynamic® skin care that is good for the earth as well as good for…
| Field | Value |
|---|---|
| Industry | Personal Care Product Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1958 |
| Specialties | organic and natural skin careprofessional skin careorganic and mineral make-upand professional organic skin care |
| Open jobs on Jobsy | 8 |
| View page |
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.
Role Summary
As a Retail Order Services Representative, you will provide world-class Customer service via phone, live chat, and email to all of Eminence’s Retail Customers. You will be responsible for responding to all Retail Customer's inquiries, assisting Retail Customers with the navigation of the Eminence website, processing Retail Customer orders and returns, and processing payments as needed. In this role, you will report to the Retail Order Services Supervisor.
Contract Details
- This position is a 12-month contract.
Responsibilities
- Provide extraordinary Customer service during all interactions with Retail Customers through email, phone, and live website chat communications
- Maintain a high level of knowledge of Eminence’s products and services to ensure all Retail Customers are provided with accurate information
- Provide empathy and support when resolving Retail Customer concerns by:
- Listening carefully to each Retail Customer’s needs
- Determining the cause of the problem
- Selecting and explaining the best solution to solve the problem
- Expediting corrections or adjustments
- Following-up to ensure resolution
- Lead investigations and responses to Retail Customers related to order statuses and shipping timelines
- Process all Retail Customer orders within the assigned SLA (Service Level Agreement)
- Verify that orders include accurate shipping addresses and sales tax (based on shipping destination)
- Print invoices to either the Canadian or US Warehouse (Distribution Centre), depending on the Retail Customer’s shipping address
- Process Retail Customer returns in RMA (Return Merchandise Authorization) software
- Monitor multiple email inboxes during office hours and and periodically monitor multiple email inboxes on weekends and evenings for any website issues or extremely urgent Customer issues (on a rotating schedule with the other two Team-members of the Retail Order Services Team)
- Provide feedback and ideas to enhance the usability of the website and Retail Customer shopping experience
Qualifications
- Customer service in an E-commerce (B2C) environment – minimum 1 year
- Problem resolution experience – minimum 1 year
- SAGE ERP (Accpac) experience – preferred
- Product returns experience – preferred
- Moderate knowledge of accounting procedures – an asset
- Customer Relationship Management (CRM) software experience – an asset
- Background in the Esthetics or Health & Beauty industry – an asset
- Excellent verbal, written communication, and interpersonal skills
- Effective computer and typing skills, including MS Office (especially MS Word, Excel, Outlook)
- Superior organization, attention to detail, conflict resolution and time management skills
The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcome.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
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