Retail Sales Specialist

JOB DESCRIPTION

Vyadom Inc. is an authorized dealer of Freedom Mobile and has been proudly serving customers since 2010. The company operates 13 retail locations across Ontario, providing a wide range of wireless communication products and services, including mobile phones, wireless plans, accessories, and customer support. With a strong focus on customer service, sales excellence, and operational growth, Vyadom Inc. continues to expand its presence and deliver reliable wireless solutions to communities across Ontario.

Store Preparation & Opening:

· Set up displays and signage before opening.

· Prepare the cash register for the day.

· Ensure the store opens on time.

· Support lease lining activities by engaging nearby businesses and foot traffic to promote store

offerings and drive awareness.

Customer Service:

· Greet and assist customers in a friendly and professional manner.

· Maintain in-depth knowledge of all products to advise and assist customers.

· Educate customers on Freedom Mobile policies, including returns and buyer’s remorse.

· Answer all customer inquiries and address any concerns promptly.

· Assist customers in comparing product features and recommending solutions based on their needs.

· Ensure a positive shopping experience by closing the sale and ensuring all customer needs are met.

Sales & Transactions:

· Accurately process transactions, ensuring correct handling of payments and providing receipts.

· Make every effort to close sales professionally and meet established sales targets.

· Conduct outbound cold calling to generate leads, follow up with prospects, and drive in-store

traffic.

· Actively promote products, plans, and promotions through lease lining, cold calling, and

community outreach.

· Maintain accurate cash handling and transaction records during shift changes and at the end of the

day.

Product Knowledge & Inventory:

· Stay up to date with product knowledge and new offerings.

· Know product locations and maintain a well-organized store layout.

· Participate in restocking, ordering, and inventory management.

Store Maintenance:

· Maintain the appearance of displays by keeping them tidy and well-stocked.

· Ensure the store is always clean and presentable, including restrooms.

· Secure merchandise and follow proper closing procedures.

Marketing, Events & Community Engagement:

· Represent the brand at in-store, outdoor, and community events as required.

· Assist with event setup, customer engagement, and lead generation during promotions and

activations.

· Capture customer information accurately during events and follow up as required.

· Support local marketing initiatives to increase brand visibility and sales.

Company Policies & Compliance:

· Adhere to all company guidelines, procedures, and regulatory requirements.

· Participate in training courses as needed.

· Support the implementation of company initiatives and strategies to enhance efficiency and

customer satisfaction.

Other Duties:

· Achieve established sales targets and goals.

· Assist in ensuring that the store runs efficiently and economically.

· Ensure proper closing of registers and end-of-day procedures.

· Perform additional duties as assigned by management.

Physical Requirements:

· Ability to stand for long periods.

· Ability to lift and carry items as required.

· Ability to work flexible hours, including evenings, weekends, and events.