Posted last month
Retailer Account Associate
@ IntelliPro Group Inc.
Toronto, Ontario
Overview
IntelliPro Group Inc. is hiring a Retailer Account Associate on a 6-month contract, fully remote within Canada, 37.5 hours per week on business hours Monday to Friday. The role processes retailer inquiries through Jira, troubleshoots retail account issues, helps retailers grow sales on the platform, and documents playbooks and processes.
Pay:
$32–$36 an hour
Responsibilities:
- Process inbound retailer inquiries through Jira
- Resolve retailer issues or coordinate with cross-functional teams
- Help retailers grow e-commerce sales on the platform
- Document processes, playbooks and account updates in Jira and Salesforce
Requirements summary:
- Strong organization and attention to detail
- Proficiency in Google Suite, Slack, Salesforce and Jira
- Excellent written and verbal communication
- 1+ years of B2B account management, sales or remote support preferred
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-01
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
IntelliPro Group Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Delivering World-Class Talent & HR Solutions - A Certified Minority Business Enterprise (MBE)
Full company description
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
- LinkedIn followers
- 274,998
- People associated on LinkedIn
- 1,162
- Reported office locations
- 160 E Tasman Dr, San Jose, California 95134, US
- 10900 NE 8th St, 10th Floor, Suit 21, Bellevue, WA 98004, US
- Berlin, DE
- Toronto, CA
- Tokyo, JP
- Beijing, CN
- Mexico City, MX
- Brasilia, BR
- Singapore, SG
- Business categories
- Human Resources
- Consulting
- Recruiting
- Staffing Agency
- Other recorded names
- IntelliPro Group
- IntelliPro Group Inc.
- IntelliPro
- Specialties
- Executive Search
- Recruiting
- Consulting
- Outsourcing
- Staff Augmentation
- Training
- and Comprehensive HR Services
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | San Jose, California |
| Organization type | Privately Held |
| Year founded | 2009 |
| Specialties | Executive SearchRecruitingConsultingOutsourcingStaff AugmentationTrainingand Comprehensive HR Services |
| Open jobs on Jobsy | 9 |
| View page |
Role Overview
The Retailer Account Associate will play a critical role on the Emerging Retail Success team by helping grow our retail partnerships, troubleshoot retailer issues, and enhance our internal processes. This role focuses on processing a high volume of inbound retailer inquiries through Jira, using established playbooks or working cross-functionally to resolve inquiries, and documenting solutions as we build retailer playbooks and new training resources.
What You’ll Do:
- Process inbound retailer inquiries via Jira: monitor and manage tickets; use our tooling to resolve the retailer’s need or work with cross-functional teams via Jira, Slack, or Email
- Help retailers improve their e-commerce business and increase sales through our platform, and help educate their teams
- Address operational, logistical, and regulatory support requests for all retail accounts to drive long-term success
- Discover areas of growth when helping a retailer; communicate and document those opportunities with your team
- Ensure all Jira tickets, Salesforce account pages, and other tools are thoroughly updated and accurate; report issues when they arise
- Help document processes, routines, and Jira playbooks to streamline internal processes and provide consistent, human-centric retailer account management
- Optional: build internal solutions using existing AI tools and automation platforms
What You Bring:
- Organization & detail-oriented: proven ability to manage multiple projects and shifting priorities with strong personal accountability
- Tech proficiency: comfortable in Google Suite (Docs, Sheets, Slides, Gmail, Calendar), Slack, Salesforce, and Jira
- Problem-solving mindset: experience with process improvement, managing ambiguity, and collaborating across departments
- Communication skills: strong interpersonal skills for working internally and externally with retailer clients at all levels; excellent written and verbal communication
- Flexibility & drive: comfortable in a dynamic environment with rapid change and aggressive timelines
Desired Qualifications:
- 1+ years of experience in B2B account management, sales, or remote support; experience in retail, grocery, or alcohol industries is a plus
- Familiarity with technical onboarding or support
- Experience using (or strong interest to learn) AI template builders or automation platforms
Contract details: 6-month contract (term may extend based on business needs), fully remote within Canada, 37.5 hours per week, availability Monday–Friday during business hours.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.