Road Transport Agent

A customs broker and international freight forwarder, Axxess is a family-owned business serving importers and exporters since 1998.

Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful and caring, and they enjoy taking on new challenges!

At Axxess, we are committed to supporting our experts throughout their careers. We provide the tools you need to develop your full potential and contribute directly to the team’s success.

Interested? We are looking for our next Intermediate North American Transportation Agent to join our Road Transportation team!

Reporting to the North American Transportation Supervisor, you will coordinate freight movements across North America, from booking through delivery, invoicing and file closure. You will work with internal and external clients, carriers and brokers to ensure that goods are transported on time and in accordance with applicable requirements. You will handle documentation, shipment tracking, routine problem-solving and client service. You will manage routine files independently and refer complex situations to the North American Transportation Supervisor.

You will enjoy benefits such as

• The option to work remotely two days per week after completing the probationary period;
• Group insurance coverage;
• A registered retirement savings plan with employer contributions;
• Seven personal days in addition to annual vacation;
• Training paid for by Axxess;
• A stimulating, collaborative work environment with team activities;
• Access to an employee assistance program.

Your main responsibilities will be to

• Create client files upon request and manage transport documents and relevant communications electronically, including transport notices, bills of lading and commercial documents;
• Plan and coordinate pickups and deliveries, ensuring that deadlines are met and information is accurate;
• Prepare and process shipping documents, including bills of lading, customs declarations and other required documents;
• Track shipments throughout the transportation process in accordance with the applicable Incoterm;
• Keep internal and external clients informed of shipment progress and delays. When necessary, coordinate adjustments with carriers until final delivery or completion of the transportation mandate, according to the applicable Incoterm;
• Receive and review invoices from agents, carriers and suppliers. Request any necessary corrections and forward approved invoices to the Finance department for processing;
• Send customs brokers the documents required for customs clearance within the required time frames;
• Prepare the final invoice and send it to the client with the relevant documents, including the bill of lading and commercial documents;
• Respond promptly to client inquiries about the files under your responsibility;
• Resolve routine issues and refer complex situations to the North American Transportation Supervisor;
• Perform any other related duties assigned by the supervisor.

What we are looking for

• 7 to 12 years of experience in road transportation in North America;
• Solid knowledge of North American road transportation regulations and customs procedures;
• Advanced communication and service skills for internal and external clients, along with interpersonal skills that support clear and concise communication;
• Intermediate computer skills with Microsoft Office, Outlook and CargoWise, with the ability to produce quality reports and other documents;
• Advanced proficiency in English and French, both written and spoken, with the ability to produce clear, well-structured and coherent content and express ideas effectively;
• The ability to resolve routine issues accurately and within the required time frames, with attention to detail to limit errors and omissions;
• Organizational skills to prioritize multiple responsibilities, manage several tasks and track multiple shipments while meeting deadlines;
• Independence and sound judgement when managing routine files and identifying situations that should be referred to the North American Transportation Supervisor;
• The ability to apply industry knowledge, regulations and processes in practical situations and keep up with recent trends and changes;
• A proactive approach to identifying potential problems or risks, proposing solutions and taking appropriate action before receiving instructions.

The following will be considered assets

• An attestation of college studies or the equivalent;
• Relevant dangerous goods courses or certifications and CIFFA certification in international transportation and trade;
• Knowledge of the North American road transportation market and its trends;
• Knowledge of CargoWise modules that supports efficient navigation within the system;
• Emotional intelligence to manage emotions in stressful or conflict situations, facilitate communication and support positive relationships within the team.

Career path

• Senior North American Transportation Agent.

To apply, please submit your résumé through our careers website or Indeed. We will contact shortlisted candidates within a maximum of two weeks.

Axxess International values the diversity of the people we hire and serve. We promote a work environment where individual differences are recognized, valued and respected, allowing everyone to develop their full potential and contribute their talents and strengths.

Work Schedule: Monday to Friday, from 8:30 a.m. to 5:00 p.m.
Work Location: Montreal Office