First seen by our source: 25 days ago
RQ08184 - Specialized IT Consultant
@ Rubicon Path
Toronto, Ontario
Overview
Rubicon Path is hiring a Specialized IT Consultant to provide Tier 2 application support for healthcare clients running Microsoft Great Plains, Logibec MMS and BSSI HFM. The work covers daily ticket-based support, complex troubleshooting and root cause analysis, and coordination with DBAs, system administrators and security specialists. The posting states public sector healthcare experience and knowledge of personal health information protection legislation as requirements.
Responsibilities:
- Provide daily Tier 2 expertise on Great Plains, MMS and HFM through the Footprint ticketing system
- Prioritize scheduled and urgent support requests
- Liaise between users and DBAs, system, network, privacy and security teams
- Identify application defects and perform root cause analysis
- Follow service management processes and suggest improvements
Requirements summary:
- 2+ years healthcare industry experience
- Knowledge of personal health information protection legislation
- Microsoft Great Plains 2016 or 2018 and Logibec MMS required
- BSSI HFM experience required
- Experience triaging and handling service, incident and problem tickets
- 5+ years supporting remote clients in service management
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Rubicon Path
| Field | Value |
|---|---|
| Open jobs on Jobsy | 578 |
Description
Responsibilities:
MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
MIS: Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
MIS: Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
MIS: Identify application defects and assist in complex trouble shooting and root cause analysis
MIS: Follow all established Service Management process and identify opportunities for improvement
SkillsExperience and Skill Set Requirements
Public Sector Experience
· 2+ years of experience working in the healthcare industry
· Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
5 points
Technical Skills
Knowledge and Skills/Experience:
· Microsoft Great Plains 2018
· Logibec MMS (Materials Management System)
· BSSI HFM (Health Financial Management)
· OTR
· AODA compliance
· MS Teams
· MS Excel
· MS Power Point
45 points
Service Management Skills
· Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
· Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
· Experience with Footprints Ticketing Application
30 points
Management and Communication Skills
· Proven track record for building strong working relationships
· Strong interpersonal, and verbal and written communication skills
· Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
· Excellent analytical, problem-solving, and decision-making skills
· Ability to apply strong listening skills to facilitate issue resolution
· A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
20 points
MUST HAVES:
Microsoft Great Plains 2016, 2018
Logibec MMS (Materials Management System)
· BSSI HFM (Health Financial Management)
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Nice to Have:
CCIM - Community Care Information Management (HRIS and MIS) experience
Journal
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