RQ08837 - Software Developer - CRM - Senior

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.

Hybrid work: 2 days in the office at 40 St. Claire Avenue West, Toronto. and 3 days remote from home office within Ontario;

Responsibilities

Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations

General Skills

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development, design, implementation and maintenance of applications

Experience in design, code, test, debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design, development, implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines CRM Software Development Skills

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools

Experience with middleware and gateways

Expertise in specific tools for CRM software development Desirable Skills

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles, concepts, policies and practices

Experience with middleware and gateways

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

SkillsExperience and Skill Set Requirements

Experience and Skill Set Requirements

• Application Server: IBM WebSphere Application Server (ND) 8.x, IBM Business Process Manager 8x, IBM Business Automation Workflow
• Database: Microsoft Access®, Oracle Enterprise Edition , 11g,
• Database Design Tool: Oracle Designer 10g and 11g
• Development Environment: RAD 8.0 Websphere BPM v 8x, IBM ODM(ILog/JRule)
• Development Language / Runtime Environment: Java Enterprise Edition,Java, JavaScript , VB Script, HTML, DHTML, XML, AJAX
• Office Automation Tools: Microsoft Office, including Exchange/Outlook
• Operating Systems: Windows 10, SUN Solaris, Windows Server 2008 Enterprise Edition - sp2
• Server Platform: Windows 2008 and Sun Solaris
• Tools: IBM/Rational® Products, Requirement Composer, Rational Application Developer for Websphere®
• Testing Tools: Azure Dev Ops, Mercury QuickTest Professional 10.x Astra LoadTest 5.4.3 (with Load Runner)
• IBM AppScan Rational Quality Manager Rational Performance Tester
• Web Browser: Internet Explorer, Firefox©
• Web Server: IBM HTTP Version 1.3.26 and IIS
  • Very strong experience on Business Process Management (BPM) development experience
  • Strong experience on Apex coach
  • Experience integrating AngularJS and IBM BPM
  • Very strong Web design and development experience, including Hyper Text Mark-up
  • Language (HTML), Asynchronous JavaScript and XML (AJAX), Cascade Style Sheets (CSS);
  • Connectivity/Structured Query Language (JDBC/SQL);
  • Strong knowledge of JSP and being able to build dynamic UI (presentation tier) based on dynamic input from database.
  • Strong knowledge of Java scripts.
  • Experience interfacing with relational databases utilizing Java Database Experience with Java Message Service (JMS), JEE Connector Architecture, and transaction management;
  • Developing Experience in Zachman Row 3 and 4 artifacts;
  • Applications with AODA Compliance;
  • Fluent on Rational Unified Process design artifacts; strong Unified Modelling Language (UML) expertise e.g. State charts, Class Diagrams, Sequence Diagrams, Component Diagrams;
  • Experience with different presentation and server side frameworks (e.g., Struts, Spring, Enterprise Java Beans (EJB), Java Persistence Application Programming Interface (JPA) etc);
  • Understanding of Agile development methodology
  • Experience with JEE application Servers, IBM WebSphere;
  • Experience with Web Services-security, application security (crypto Application Programming Interfaces (API));
  • Knowledge / experience in BPM using WebSphere Integration Developer (WID) on WebSphere Process Server (WPS) or WebSphere Enterprise Service Bus (WESB);
  • Must have worked in project based environment.
  • Strong experience developing application based on IBM BPM and Apex Coach based applications
  • Must be able to handle multiple tasks at the same time.
  • Must be able to work under pressure and in fast paced environment.
  • Must be able to pass required government security clearance

Evaluation Criteria:

IBM Business Process Manager (BPM) Development Experience - 45%

• 5+ years of development experience using IBM BPM and Apex Coaches
• Experience or knowledge of IBM Business Automation Workflow
• Experience with integrating AngularJS and IBM BPM
• Experience with interfacing with relational databases utilizing Java
• Experience integrating BPM applications with web services in an enterprise service business architecture

Technical Skills - 35%

• Experience with triaging, troubleshooting and resolving incidents within a production environment
• Experience with Oracle Designer 10g and 11g
• Demonstrated Web design and development experience, including Hyper Text Mark-up Language (HTML), Asynchronous JavaScript and XML (AJAX), Cascade Style Sheets (CSS); Connectivity/Structured Query Language (JDBC/SQL)
• Working knowledge of JSP

Testing and Integration Experience - 10%

• Experience with performing integration between IBM BPM and web services in an enterprise service business architecture
• Experience with automated testing tools
• Experience with IBM AppScan Rational Quality Manager Rational Performance Tester

Compliance Experience - 5%

• Experience with developing and coding system components that are compliant with the accessibility for Ontarians with Disabilities Act, 2005

Public Sector Experience - 5%

• Demonstrated experience with the MOE Modernization of Approvals platform, or similar
• SOA-based Public Sector modernization initiatives would be an asset.

Must haves:

• 5+ years of development experience using IBM BPM and Apex Coaches
• Experience or knowledge of IBM Business Automation Workflow
• Experience with integrating AngularJS and IBM BPM
• Experience with interfacing with relational databases utilizing Java
• Experience with performing integration between IBM BPM and web services in an enterprise service business architecture
• Experience with triaging, troubleshooting and resolving incidents within a production environment