Posted 2 months ago
RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate
@ Source Code
Toronto, Ontario
Overview
Source Code is hiring an intermediate Systems Administrator and Operations Support Specialist for a 6+ month contract (138 business days, with a possible extension) in Toronto. The role supports audio-visual, telecommunications and video conferencing systems, documentation and vendor service, working 5 days onsite at 21 College Street. Pay is $55.42 to $59.38 per hour incorporated, or $44.34 to $47.50 per hour T4.
Pay:
$44.34–$59.38 an hour
Responsibilities:
- Troubleshoot AV, telecommunications and video conferencing systems
- Support remote witnesses, legal counsel and public users
- Liaise with third-party vendors on repairs and upgrades
- Maintain manuals, training materials and CMDB inventory
Requirements summary:
- At least 2 years of operations support experience
- Knowledge of AV hardware and control systems (Crestron, Extron)
- Familiarity with Zoom, MS Teams and Cisco Webex
- Networking basics: TCP/IP, VoIP, PBX
- ITIL framework knowledge
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- 2026-09-10
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 36.25 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Security clearance | Other clearance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Source Code
| Field | Value |
|---|---|
| Open jobs on Jobsy | 655 |
RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate
Duration: 6+ Months (138 Business Days) + 1 Possible Extension
Location: 5 Days ONSITE at 21 College Street, Toronto
Security Level: CRJMC
Description
- Technical Support for JVN Technologies
- Internal Operations & Documentation.
- External User Onboarding & Training
- Vendor Coordination & Service Monitoring
- Project Participation
- Inventory & Reporting
Skills Experience and Skill Set Requirements
- Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.
- Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.
- Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.
- Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.
- Assist with system testing, documentation, and implementation of new technologies.
- Maintain project inventory data in CMDB and update daily reports and dashboards.
- Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g. Crestron, Extron).
- Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).
- Understanding of signal flow, connectivity (HDMI, USB, network-based AV).
- Understanding the basics of VoIP systems and PBX configurations.
- Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).
- Experience with reviewing and validating system logs for troubleshooting.
- Experience with perform system testing and document results.
- Strong understanding of software/hardware upgrade processes.
- Analytical thinking to diagnose technical issues quickly.
- Ability to guide non-technical users through setup and orientation.
- Clear verbal and written communication for training materials and user support.
- Professional interaction with legal counsel, witnesses, and public users.
- Experience in liaising with third-party vendors for repairs and upgrades.
- Coordinating with internal teams for process improvements.
- Strong knowledge of ITIL Framework (for managing incidents, changes, and CMDB updates).
- Experience in maintaining inventory, updating dashboards, and reporting progress.
- At least 2 years of Operation support
AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.
Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.
INCORPORATED RATE RANGE (7.25 billable hours per day)
- $55.42/hr - $59.38/hr Inc.
T4 RATE RANGE (7.25 billable hours per day)
- $44.34/hr - $47.50/hr T4
Journal
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