Sales Account Manager

McCabe Promotional Advertising is one of Canada’s largest (and many say the country’s funnest) branded merchandise agencies. With offices in London and Ottawa, we source, design, and deliver merchandise ideas for some of the country’s coolest brands. We tailor solutions for people who work with us and help them drive awareness, engagement, and loyalty for their brands.

Founded in 1981, we've got the wisdom of a company with a rich history but a pulse on what's fresh and exciting. We know what gets people talking, what earns a positive reaction, and what delivers real results. We proudly became officially B Corp Certified in 2019 and truly believe that little by little, we can create meaningful connections using branded merchandise. We are passionate about how to BE AWESOME and we want our people, our vendor partners, and our clients to feel that same passion.

We're looking for an awesome person to join our amazing team as a Sales Account Manager. While we are open to candidates of all experience levels, the ideal person is a sales professional who sees their role not just as a moving product, but as a strategic partner dedicated to helping clients achieve their marketing goals. This is a unique opportunity to grow your career by becoming a trusted advisor to our clients.

What you’ll do:

• Serve as a dedicated point of contact for a portfolio of existing clients, nurturing and growing these relationships to ensure long-term partnerships.
• Proactively engage with clients to identify new opportunities, present new product ideas, and expand the use of promotional merchandise within their organizations.
• Become a brand expert for your clients, understanding their needs and business objectives to propose tailored, creative solutions.
• Manage the sales process from start to finish for your existing accounts, including quoting, order placement, and ensuring a seamless experience. Leads will be provided, allowing you to focus on building and deepening client connections.
• Meet or exceed key performance indicators (KPIs), including existing account revenue growth and business retention rate.

Things you’re great at:

• A "solution-focused mindset". In this role, that means you're a creative problem-solver who can identify client needs and challenges and present unique branded merchandise solutions that drive results.
• Building trust and rapport with clients, with a proven ability to listen, understand their needs, and exceed their expectations.
• Order management knowledge, including the ability to ask the right questions to define project scope and document key details.
• Strong verbal and written communication skills in English are essential, while proficiency in French is considered a definite asset.
• Working well with dynamic, fun, and engaging groups of colleagues and clients.
• Proficiency with general CRM systems (like Salesforce or Syncore) and Google Workspace / Microsoft Suite.
• Thriving in a fast-paced environment where you can manage competing priorities and tight deadlines.
• A deep sense of accountability and strong organizational skills are key to success in this role.

While a background in the promotional products industry is a plus, it is not required. We are more interested in a candidate with great relationship-building skills and a passion for helping clients succeed.

At McCabe, we pride ourselves on a supportive and collaborative culture where working hard and having fun go hand in hand. We believe that delivering superior client experiences is best achieved when our team feels supported, respected, and balanced. That’s why we foster an environment where creativity and teamwork thrive, ensuring everyone feels valued and empowered.

Perks for being awesome:

• Competitive compensation, with base salary plus commission structure based on sales performance;
• Extended health benefits plan;
• RRSP matching option;
• Flexible time-away and remote work policy to support work-life balance.

McCabe is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees feel valued and respected. We recognize that talent comes in many forms. If you meet most of the requirements, but not all, we still encourage you to apply!

Fine Print! We’re currently in connection mode! This posting is designed to help us build our future talent pipeline. While we may not have an immediate opening today, we are always looking for the next superstar to join the McCabe team. If you have what it takes to BE AWESOME, we’re excited to meet you. Apply today to join our talent community and let’s start the conversation!