Posted 4 days ago
Sales Professional - Inside Sales
@ Service Corporation International (Canada) ULC
Calgary, Alberta
Overview
Service Corporation International (Canada) ULC is hiring a full-time Family Service Counselor in Calgary to serve families by arranging cemetery services at need and selling pre-need arrangements. The role centres on prospecting, building trust with families, and coordinating with funeral directors and cemetery staff. The posting requires a valid driver's licence and flexibility for evenings and weekends.
Responsibilities:
- Prospect for new families at least 1-2 hours daily
- Make at-need and pre-need cemetery arrangements
- Build trust with families and follow up on requests
- Coordinate with funeral directors and cemetery staff
Requirements summary:
- 1-2 years of college or equivalent education and experience
- 1-2 years of customer service or sales experience preferred
- Valid driver's licence with an acceptable driving record
- Ability to work evenings and weekends
- Knowledge of computers and software
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Sales |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Service Corporation International (Canada) ULC
| Field | Value |
|---|---|
| Open jobs on Jobsy | 68 |
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job Responsibilities
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
Minimum Requirements
Education
1-2 years of college or an equivalent of education and experience
Experience
1-2 years of customer service or sales industry experience preferred
Licenses
Valid driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Flexible hours
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Journal
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