Sales Supervisor

Job Purpose

The Sales Supervisor runs the sales floor, supports and guides the team, and ensures the store is always ready and tasks are completed. They train staff, solve customer or operational issues, and help maintain a positive, professional environment.

Responsibilities

• Lead the floor during your shift to make sure customers get great service

• Support and coach Beauty Advisors and Inventory staff to build product knowledge, improve service, and stay focused on daily goals

• Help with opening and closing the store and supporting team coverage

• Make sure the store is clean, stocked, and ready at all times

• Step in to help solve customer issues or complaints

• Train new team members on store routines, cash handling, safety and company policies.

• Help with restocking, store organization, visuals and cashier (POS) when needed

• Share feedback with the Store Manager on staff performance, inventory issues, and store needs

• Ensures floor is properly stocked, assists with cycle counts, flags shelf gaps, supports Inventory Specialist

• Follow up on store tasks and make sure team members complete what’s assigned

• Contribute to a positive, fun, and professional team environment

• Leads the team in maintaining merchandising standards on the floor. Keeps displays tidy, shelves organized, and supports resets during promotions or seasonal changes. Flags merchandising issues to leadership

• Perform other duties as assigned

Competencies

• Leadership – Coaches and develops frontline staff

• Communication – Resolves escalations and communicates store goals

• Time Management – Balances floor priorities and ensures service delivery

• Drive & Initiative – Champions customer experience improvements

• Team Collaboration – Encourages team engagement

• Cultural Competence – Demonstrates inclusive leadership with diverse teams and customers

• Coaching – Provides actionable feedback and supports peer development

• Solution-Oriented – Brings options, not just problems, when issues come up

• Proactive Communication – Shares key updates clearly and on time with store leaders

Key Relationships

This person reports directly to the Store Manager

Indirectly reports to:

• Assistant Manager

Qualifications

• 1+ years of retail experience

• Experience leading a team preferred

• Strong customer service and conflict resolution skills

Work Conditions

• FT availability required

• Must be available for opening, closing times, weekends and holidays shifts

• Flexibility to provide floor coverage if understaffed

Cloré is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, disability, or any other protected characteristic.

Disclaimer

This job description is intended to describe the general nature and level of work performed. Duties may change or be assigned as required by business needs.

“Please note: We use AI tools to assist in initial application screening.”