Salesforce Analyst

Reference ID: GNS747

Line of Business: Canadian Addiction Residential Treatment

Location: Remote

Position Type: Permanent, Full-Time

Vacancy Status: This Posting is for a New Role

Hours: 40 Hours Per Week

Compensation: $60,000 - $75,000 Annually

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition: Service Recognition Program.

ABOUT THE POSITION:

Reporting to the Operations Director, the Salesforce Analyst plays a critical role in optimizing Salesforce workflows, reporting, and pipeline management to enhance team performance. The role acts as a business lead in partnership with Information Technology (IT), identifying and implementing platform integrations to streamline payment processes, improve lead conversion, and enhance the overall client journey. This position would also support the Admission Team by assigning leads, managing in-bound queue, and assisting Admission Coordinators in resolving administrative roadblocks.

WHAT YOU’LL NEED TO HAVE:

• Minimum of 2 years’ of Salesforce experience as a super user, including report development, pipeline reporting, and supporting technology improvement initiatives, ideally within a mid-sized organization.
• Strong project management skills, with experience leading initiatives and coordinating multiple priorities.
• Experience working in a healthcare organization is considered an asset.
• Demonstrated ability to coordinate and collaborate with cross-departmental stakeholders including Business Development, Marketing, Admissions, and Operation teams.
• Excellent reporting and presentation skills with the ability to analyze data, identify root causes, and actionable recommendations.
• Results-oriented with a strong sense of urgency and the ability to self-manage priorities and workflows to consistently achieve business objects and meet targets.
• Ability to analyze team performance, provide data-driven insights to support managers in delivering timely, and actionable feedback.
• Strong leadership skills and interpersonal skills with the ability to communicate effectively, provide clear direction, and guide team members with clarity and professionalism.
• Experience in a sales role is considered an asset.
• High School diploma is required.
• Post-Secondary education in Business, Data Analytics, or a related field is preferred.
• Completion of Salesforce Admin courses or equivalent training is required.
• Proficiency with technology platforms, including Microsoft Office Suite, Salesforce, and other relevant tools used to support operational workflows.
• This is a remote position.
• The role requires some evening hours, and participation in rotating weekend shifts.

YOUR DUTIES AND RESPONSIBILITIES:

• Maintain and update Salesforce in collaboration with the IT Director or Admissions Director to ensure data accuracy.
• Reconcile and consolidate records in Salesforce to align with the EMR system, identifying opportunities for automation and process improvement.
• Design and implement new workflows to accelerate the admission process, and enhance team efficiency.
• Respond to data requests and provide relevant reporting to support decision making, and operational performance.
• Lead the assignment of leads and administration of the sales queue, ensuring timely and accurate distribution to the Admissions Team.
• Support the Senior Manager of Admissions during team meetings by providing reports, and analysis to inform performance initiatives and management.
• Assist in reviewing call recordings, scoring interactions with Admissions Coordinators, and recommending enhancements to the scoring rubric for ongoing quality improvement.
• Support process improvement initiatives across the Admissions function, including document management, payment processing and other areas that enhance client experience.
• Perform other duties as required to support the objectives of the Admissions Team.

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.