Salesforce Business Systems Analyst

Job Title: Salesforce Business Systems Analyst (Technical Solutioning Lead/SME)

Project/Business Challenge:

Digitize the client lifecycle journey for the wholesale banking division. The project involves integrating multiple systems, including Salesforce, to create a one-stop shop for operations, AML, KYC, and GBMO processes. This will enable the client to onboard new clients quicker.

Duration: 6 Months Contract (High possibility for extension as it's a multi-year project)

Total Positions: 3

​Position Summary & Responsibilities

The successful candidate will work with consultants and business stakeholders to design and build the workflow and system integrations required for a major Salesforce project. This role is a technical lead/SME focused on integration and enterprise-level solutioning, and it is not a people management role.

Key Responsibilities:

• Design and build the workflow and system integrations required for the Salesforce project.
  
• Remove barriers throughout the project to enable the development and deployment of quality solutions that meet requirements.
  
• Act as a Salesforce Subject Matter Expert (SME) and technical solutioning lead.
  

Candidate RequirementsMust-Have Skills/Experience

1. 8+ years of experience as a Business Systems Analyst (BSA).
   
2. 3+ years of experience as a technical lead (non-managerial).
   
3. 2+ years of recent, hands-on experience with Salesforce CRM and strong out-of-the-box Salesforce feature knowledge (staying current with new features/releases).
   
4. Recent experience writing intermediate SQL/SOQL queries.
   
5. Experience designing/building workflows, process builders, flows, and custom logic configurations, as well as supporting Salesforce configurations and connected applications.
   
6. Experience in Capital Markets and Global Banking is required.
   

Nice-to-Have Skills

• Financial services experience is a plus around AML, KYC, and/or Compliance.
  

Soft Skills

• Excellent communication skills to work across different business lines and with different users.
  
• Strong ability to work under pressure.
  
• A 'go-getter' personality who can solve problems and think outside the box.
  
• Candidates should be data-oriented.
  

Education & Certifications

• Required: Bachelor's degree in a technical field (e.g., computer science, computer engineering) or related field. (If not from a technical field, ensure sufficient experience in similar roles supporting integration).
  
• Highly Preferred: Salesforce Certifications (Salesforce Admin is a plus).
  

Logistics

Workplace Type: Hybrid

Work Environment: 2 days in office at 44 King St W (currently Wednesdays and Thursdays), subject to change.

Worksite Address: 40 Temperance St, Toronto, Ontario, Canada, M5H 0B4