Salesforce QA Analyst

• The expected base salary range for this position is $50/Hr - $60/Hr, depending on experience, skills, and internal equity.
• The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements.
• Benefit eligibility and offerings vary based on role, employment status, and work location.
• For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
• We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.
• These tools are used to enhance consistency and efficiency.
• All hiring decisions involve human review and are not based solely on automated processing.

Position Overview

• Company is seeking an experienced QA Analyst to support its Transaction Dispute Management project, focused on implementing Visa Debit Disputes and Visa Debit Fraud intake processes within its existing Salesforce Financial Services Cloud (FSC) environment.
• The successful candidate will be responsible for developing and executing comprehensive testing strategies, managing test assets, and validating Salesforce functionality and integrations.
• This role will work closely with the QA Lead - Enterprise CRM, project teams, vendors, and business stakeholders to ensure quality deliverables, identify risks, and support successful project implementation.

Key Responsibilities:

• Assess testing requirements and provide estimates of testing effort, timelines, and resource needs.
• Develop risk-based test plans, test cases, and test scripts, prioritizing execution based on business and technical risk.
• Collaborate with the QA Lead - Enterprise CRM to ensure the quality, completeness, and consistency of all testing deliverables.
• Execute manual and automated testing of Salesforce products and associated integration components.
• Support end-to-end testing across Salesforce FSC, integration systems, and related applications.
• Analyze the impact of changes on test environments, test plans, integrations, and existing test assets.
• Develop, maintain, and manage testing assets, including test plans, test cases, and automated and manual test scripts.
• Participate in requirements change management and test condition management throughout the testing lifecycle.
• Ensure test data is adequate for testing activities and complies with applicable privacy and confidentiality requirements.
• Apply preventative testing practices, including peer reviews, walkthroughs, and appropriate documentation.
• Coordinate with project participants, team leads, vendors, and other company resources to support testing activities and resolve issues.
• Monitor and report testing progress, overall status, defects, risks, and issues encountered.
• Identify and mitigate risks that could affect project milestones and testing deliverables.
• Document lessons learned and new or updated workflows in testing best practices and business systems knowledge repositories.
• Ensure testing activities adhere to standards established by the Quality Assurance office.

Required Qualifications:

• Recognized degree or education in Computer Science, Software Development, or a related field, or equivalent practical experience.
• 5+ years of experience in Quality Assurance and software testing.
• Experience with both manual and automated testing tools and techniques.
• Demonstrated experience developing and managing test plans, test cases, and manual and automated test scripts.
• Experience testing Salesforce CRM and Salesforce Financial Services Cloud (FSC) applications.
• Experience with CRM and familiarity with financial services industry processes.
• Knowledge of Salesforce configuration, development, and deployment processes.
• Experience incorporating testing activities into automated CI/CD pipelines.
• Strong analytical, problem-solving, and risk assessment skills.
• Excellent communication, collaboration, and documentation skills.