Posted yesterday
Security Dispatch - Toronto Eaton Centre
@ Paladin Security Group
Toronto, Ontario
Pay:
$24 an hour
Requirements summary:
- This role requires strong situational awareness, clear communication, and the ability to manage multiple priorities at once while supporting safe and efficient operations throughout the…
- ● Track active incidents from start to resolution, providing updates as required
- ● Ability to obtain a Security License in the province of Ontario.
- ● Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
- ● Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
- ● Ability to remain calm and effectively manage complex incidents under pressure.
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
- #600 Oxford Tower Suite, 10025 102A Ave NW, Edmonton, Alberta T5J 2Z2, CA
- #101 - 50 Bedford Highway, Halifax, NS B3M 0J9, CA
- #400 - 401 The West Mall, Toronto, ON M9C 5J5, CA
- #1420 – 220 Portage Avenue, Winnipeg, Manitoba R3C 0A5, CA
- #100 - 124 Seymour Street, Kamloops, British Columbia V2C 2E1, CA
- #227 - 1891 Springfield Road, Kelowna, British Columbia V1Y 5V5, CA
- 190 Victoria Street, Prince George, British Columbia V2L 2J2, CA
- 420 William Street, Victoria, British Columbia V9A 3Y9, US
- #300 - 7101 5th Street SE, Calgary, Alberta T2H 2G2, CA
- 10-431 MacKenzie Boulevard, Fort McMurray, Alberta T9H 4C5, CA
- #103 - 9805 97th Street, Grande Prairie, Alberta T8V 8B9, CA
- #202 – 514 Stafford Dr N, Lethbridge, Alberta T1H 2B2, CA
- #103 - 7240 Johnstone Drive, Red Deer, Alberta T4P 3Y6, CA
- 6209 E 50th Ave, Lloydminster, Saskatchewan S9V 2G4, CA
- #5 – 318 105th Street East, Saskatoon, Saskatchewan S7N 1Z3, CA
- #20 99-18th Street, Brandon, Manitoba R7A 0N2, CA
- #110 - 993 Princess Street, Kingston, Ontario K7L 1H3, CA
- #1 - 543 Mill Street, Kitchener, Ontario N2G 2Y5, CA
- #229 - 1069 Wellington Road South, London, Ontario N6E 2H6, CA
- 5546 Portage Road, Niagara Falls, Ontario L2E 6X2, US
- #116 - 2885 Lauzon Parkway, Ontario, Windsor N8T 3H5, CA
- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 40 |
| View page |
Position: Security Dispatch
Status: Full Time
Hours:
Week 1 - Mon-Tues - 0700-1900, Fri-Sat - 0700-1900
Week 2 - Sun - 0700-1900, Wed-Thurs - 0700-1900
Week 3 - Mon-Tues -1900-0700, Fri-Sat - 1900-0700
Week 4 - Sun - 1900-0700, Wed-Thurs - 1900-0700
Payrate: $24.00/hr
Overtime Method: Averaging agreement over 88 hours
Posting Date: November 6th 2026
Internal Closing Date: November 12th 2026
External Closing Date: November 15th, 2026
Job Overview:
Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With a high volume of daily shoppers, tourists, retailers, and events, the site operates in a fast-paced, dynamic environment that requires a strong and visible security presence.
As a Security Dispatcher, you will be at the centre of daily operations, coordinating communication between security teams and ensuring timely response to incidents across the property. This role requires strong situational awareness, clear communication, and the ability to manage multiple priorities at once while supporting safe and efficient operations throughout the site.
Key Responsibilities:
● Monitor radio channels, phones, and security systems to receive and respond to incidents in real time
● Dispatch security personnel to alarms, service requests, and incidents across the property
● Maintain ongoing communication with guards, supervisors, and leadership teams
● Receive, assess, and prioritize incoming calls to ensure timely and appropriate response
● Track active incidents from start to resolution, providing updates as required
● Maintain accurate logs, incident reports, and daily activity records
● Escalate incidents to supervisors, emergency services, or management when necessary
● Support coordination during emergencies including medical incidents, thefts, disturbances, and evacuations
● Assist with monitoring CCTV and other systems to support response efforts
● Ensure all communication is clear, professional, and in line with site procedures
● Work closely with the team to maintain smooth daily operations in a high-volume environment
Prerequisites:
● Ability to obtain a Security License in the province of Ontario.
● Valid First Aid & CPR Level C from a WSIB approved provider.
● Emergency Management Certification.
● Crisis Intervention Training.
● Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
● Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Key watcher key management systems, and Avigilon Control Center (ACC) surveillance software.
● Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
● Ability to remain calm and effectively manage complex incidents under pressure.
● Strong report writing, documentation, and operational oversight skills.
● Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
● Legally authorized to work in Canada
Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
Why choose Paladin?
· Opportunities for training and professional development
· Competitive salary and benefits package.
· Free Uniforms
· Security license reimbursement
· Dry cleaning & hemming/tailoring allowance
· Additional perks
· Work today, get paid today!
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
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