Posted 4 days ago
Security Lead Hand - Toronto Eaton Centre
@ Paladin Security Group
Toronto, Ontario
Overview
Paladin Security Group is hiring a full-time Security Lead Hand for the Toronto Eaton Centre, paid $24.50/hr. The role leads and supports front-line security guards, acts as the on-site lead during incidents, and reviews incident reports across a fixed weekly schedule of 0900-2100 shifts.
Pay:
$24.50 an hour
Responsibilities:
- Supervise and support a team of security guards
- Lead on-site response to incidents and emergencies
- Monitor daily operations and staffing of posts
- Review and approve incident reports
- Conduct patrols and inspections
Requirements summary:
- Three years of supervisory or team lead security experience
- Ontario security licence (obtainable)
- Valid First Aid & CPR Level C
- Emergency Management and Crisis Intervention certifications
- Proficiency with Lenel OnGuard, Keywatcher and Avigilon ACC
- Strong report writing and leadership skills
Tools & skills
Source and dates
Source type not verified · classet
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-07
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Administrative |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 |
| Schedule | day, evening, overtime, weekends |
| Travel | air: none · ground: none |
| Work setting | Client sites, Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | First Aid & CPR Level C, Emergency Management Certification, Crisis Intervention Training |
| Perks mentioned | Paid training, Uniform provided, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paladin Security Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making the World a Safer & Friendlier Place
Full company description
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry. About Us Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast. Our Mission Paladin’s mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients’ safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
- LinkedIn followers
- 53,403
- People associated on LinkedIn
- 5,693
- Reported office locations
- Suite #201, 3001 Wayburne Drive, Burnaby, British Columbia V5G 4W3, CA
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- #102 - 12 Gleneyre Street, St. John's, Newfoundland and Labrador A1A 2M7, CA
- #201 - 52 Antares Drive, Ottawa, Ontario K2E 7Z1, CA
- Other recorded names
- Paladin Security Group Ltd
- Specialties
- Security Guards
- Specialized Security
- Security Systems
- and Investigations
- Profile identifies a recruitment agency
- No
As one of Canada’s Best Managed Companies, boasting Canada’s 10 Most Admired Corporate Cultures, Paladin is Canada’s leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective…
| Field | Value |
|---|---|
| Industry | Security and Investigations |
| Company size | 10,001+ employees |
| Headquarters | Burnaby, British Columbia |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Security GuardsSpecialized SecuritySecurity Systemsand Investigations |
| Open jobs on Jobsy | 339 |
| View page |
Position: Security Lead Hand
Status: Full Time
Hours: Week 1 - Monday-Tuesday - 0900-2100
Friday Saturday - 0900-2100
Week 2 - Sunday - 0900-2100
Wednesday-Thursday - 0900-2100
Payrate: $24.50/hr
Overtime Method: Averaging agreement over 88 hours
Posting Date: November 6th, 2026
Internal Closing Date: November 12th, 2026
External Closing Date: November 13th , 2026
Job Overview:
Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With a high volume of daily shoppers, tourists, retailers, and events, the site operates in a fast-paced, dynamic environment that requires a strong and visible security presence.
As a Security Lead Hand, you will play a key role in leading front-line operations, supporting your team, and ensuring a safe and positive environment for tenants, retailers, employees, and visitors. This role requires strong leadership, clear decision-making, and the ability to manage operations effectively in a dynamic setting.
Key Responsibilities:
· Supervise and support a team of security guards, ensuring professionalism and adherence to site standards
· Act as the primary on-site lead during incidents, providing direction and coordinating response efforts
· Monitor daily operations and ensure all posts are staffed and running efficiently
· Respond to escalated incidents including theft, disturbances, medical calls, and emergencies
· Maintain strong communication with dispatch, patrol teams, and leadership
· Conduct regular patrols and inspections to identify and address security or safety concerns
· Review and approve incident reports, ensuring all documentation is accurate and completed on time
· Liaise with tenants, retailers, and management to address concerns and maintain strong working relationships
· Support emergency procedures including evacuations, crowd control, and coordination with emergency services
· Provide coaching, guidance, and support to team members to maintain performance standards
· Assist with shift briefings, scheduling support, and deployment of staff
· Ensure compliance with site procedures, company policies, and client expectations
Prerequisites:
● Ability to obtain a Security License in the province of Ontario.
● Valid First Aid & CPR Level C from a WSIB approved provider.
● Emergency Management Certification.
● Crisis Intervention Training.
● Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
● Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Keywatcher key management systems, and Avigilon Control Center (ACC) surveillance software.
● Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
● Ability to remain calm and effectively manage complex incidents under pressure.
● Strong report writing, documentation, and operational oversight skills.
● Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
● Legally authorized to work in Canada
Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
Why choose Paladin?
· Opportunities for training and professional development
· Competitive salary and benefits package.
· Free Uniforms
· Security license reimbursement
· Dry cleaning & hemming/tailoring allowance
· Additional perks
· Work today, get paid today!
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
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