Security Operations Supervisor

SECURITY OPERATIONS CENTRE (SOC) SHIFT SUPERVISOR – OVERNIGHT

Securiforce Surveillance Inc. | Surrey, BC | Full-Time | On-Site

Compensation: $25.00–$28.00 per hour, based on experience and qualifications, plus employee benefits.

ABOUT SECURIFORCE

Securiforce Surveillance Inc. is a rapidly growing Canadian security company specializing in advanced video surveillance, professional security monitoring, and integrated security solutions.

Through our 24-hour Security Operations Centre (SOC), we deliver proactive security monitoring, real-time threat detection, alarm verification, and coordinated incident response to commercial and industrial clients across Canada.

Our continued growth is driven by our commitment to innovation, operational excellence, and delivering reliable, high-quality security services. As we expand our operations, we are building a team of dedicated professionals who share our commitment to accountability, professionalism, and exceptional service.

THE OPPORTUNITY

We are seeking an experienced and motivated SOC Shift Supervisor to take a key leadership role within our 24-hour Security Operations Centre in Surrey, British Columbia.

This is a hands-on leadership position where you will oversee a team of security monitoring professionals, coordinate critical incident response, and help maintain the highest standards of operational performance throughout the overnight shift.

As a Shift Supervisor, you will play an important role in supporting your team, making time-sensitive operational decisions, ensuring effective alarm management, and maintaining a professional, efficient monitoring environment.

The ideal candidate is a confident and decisive leader who thrives in a fast-paced environment, demonstrates sound judgement under pressure, and takes pride in maintaining exceptional operational standards.

This position offers an opportunity to contribute to the continued growth and development of an expanding Canadian security organization.

KEY RESPONSIBILITIES

• Supervise and support SOC operators during overnight shifts, ensuring effective team performance.
• Oversee live video monitoring, alarm queue coverage, operator assignments, and workload distribution.
• Support operators with complex security incidents, escalations, and emergency situations.
• Coordinate responses with police, emergency services, mobile security personnel, and client representatives as required.
• Ensure alarms and incidents are handled promptly and in accordance with approved company procedures and client-specific instructions.
• Review incident reports, alarm records, and shift documentation for accuracy and completeness.
• Oversee approved temporary monitoring changes, ensuring proper authorization, documentation, and timely restoration.
• Identify and escalate technical issues, equipment faults, and operational disruptions to the appropriate support personnel.
• Ensure effective shift handovers, proper communication, and follow-up on outstanding incidents.
• Support operator training, performance improvement, and operational efficiency, while assisting directly with alarm monitoring during overflow conditions.

QUALIFICATIONS – REQUIRED

• Previous experience in security monitoring, dispatch, security operations, emergency communications, or a similar control-room environment.
• Strong leadership skills and the ability to guide a team in a fast-paced operational setting.
• Excellent verbal and written English communication skills.
• Strong attention to detail and sound decision-making abilities.
• Proficiency with computers and the ability to work across multiple software applications.
• Ability to prioritize simultaneous incidents and respond appropriately under pressure.
• Strong organizational, documentation, and customer service skills.
• Availability to work overnight shifts, including weekends and holidays as scheduled.
• Legally authorized to work in Canada.

QUALIFICATIONS – PREFERRED

• Previous supervisory or team-lead experience.
• Experience working in a central monitoring station or Security Operations Centre.
• Familiarity with CCTV systems, alarm monitoring, video analytics, and security dispatch.
• Experience with professional video management systems (VMS) and security monitoring platforms.
• Familiarity with security incident reporting, emergency response procedures, and operational escalation.

WHAT WE OFFER

• Competitive hourly compensation based on experience.
• Employee benefits.
• Full-time, permanent employment.
• A modern, technology-driven monitoring environment.
• Training on specialized surveillance and monitoring technologies.
• Opportunities for professional growth within a growing Canadian security company.
• A supportive and professional team environment.

HOW TO APPLY

Interested candidates are invited to apply directly through LinkedIn with an updated resume outlining their relevant security operations, dispatch, monitoring, and supervisory experience.

Securiforce Surveillance Inc. is an equal opportunity employer.