Senior Ad Operations Specialist

Cluep is an AI company that helps brands advertise to people based on how they feel and what they see on social media. Using its advanced AI models to analyze publicly shared text, image, video and audio signals, Cluep delivers exceptional results for leading brands such as McDonalds, Microsoft, Toyota, Starbucks, Amazon, and many more across the globe.

Founded by three young entrepreneurs (recognized in the 2020 Forbes 30 under 30), Cluep began working with advertising agencies and brands in 2014. Since that time, it has worked with hundreds of agencies, ran thousands of campaigns across North America and Europe, and continues to develop new and industry leading advertising solutions as it expands its team.

Recent Awards

Our program for McDonald’s and OMD has been selected as a finalist for Best AI-Driven Campaign at the Digiday AI Awards.

In the News

Ad Age featured our AI Agent-powered campaign for The Coca-Cola Company. Our campaign with Coke represents a fundamental shift in how brands and consumers interact. Moving from passive targeting to active assistance, from demanding attention to delivering value.

The Role

We are looking for a Senior Ad Operations Specialist to join our team in Toronto. You will be

responsible for managing the trafficking, delivery/pacing, optimizations, and reporting of digital ad campaigns for multiple publisher clients within a team environment. You will work with the ad ops team members and cross functional groups to address and resolve all ad ops issues in a timely manner.

Responsibilities:

• Coordinate and manage the execution and technical aspects of campaigns, including ad serving, delivery/pacing, trafficking, optimization, troubleshooting, etc.
• QA campaign flighting, setup, and launches.
• QA various tags provided by clients.
• Identify and resolve technical issues related to campaign assets, tags, and pixels for both clients and internal teams.
• Troubleshoot ad-serving errors such as reporting discrepancies and broken creatives.
• Provide high-level monitoring and reporting requested by clients in a timely manner.
• Monitor campaign performance against key KPIs such as CTR, VCR, viewability, and conversion rates on a daily basis.
• Manage campaign pacing and make adjustments as needed to ensure campaign budgets are delivered in full.
• Provide management reports on key campaign statistics, including performance and pacing.
• Identify new optimization opportunities and recommend processes to improve operational efficiency.
• Coordinate with Sales and Account Managers to service accounts efficiently.
• Work closely with Account Managers and coordinate daily to ensure smooth campaign launches and day-to-day ad operations.
• Interact daily with clients’ and agencies’ ad operations teams to address technical and ad operations inquiries.
• Escalate potential technical issues affecting campaigns and/or Cluep infrastructure from an operations perspective.
• Proactively analyze and improve processes to increase efficiency.
• Implement, document, and enforce QA checklists.
• Coordinate regularly with the Engineering team to request and test new features for Cluep’s mobile advertising platform and internal admin dashboard.
• Analyze ongoing activity across current campaigns and brands.
• Stay current on industry news, trends, and research.

Required Qualifications and Skills:

• 3–5 years of experience in an Ad Operations or Technical Account Manager role within the digital/mobile advertising industry; programmatic experience is a plus.
• Strong knowledge of technical advertising standards and technologies, including JavaScript tags, rich media, OpenRTB (oRTB), OMSDK, ad serving, SSPs, DSPs, DMPs, etc.
• Good understanding of web technologies and standards, including HTML, JavaScript, and JSON.
• Proficiency in Microsoft Office Suite, including VLOOKUPs, filters, and pivot tables.
• Good understanding of Google Analytics, DCM, DV, MOAT, and other third-party marketing and measurement tools.
• Team-oriented, adaptable, and resourceful.
• Ability to collaborate effectively across multiple teams and manage projects of varying scope and complexity (e.g., Sales, Product, etc.).
• Comfortable working in a fast-changing startup environment.

Benefits:

• Time off: 3 weeks of paid vacation approx. 2 weeks off during holiday period and 4 extended summer long weekends
• Schedule: hybrid work model (3 days in office) with flexible start/end times
• Well-being: employer paid extended health benefits and paid sick days
• Culture: supportive team environment and inclusive work force
• Social: semi-annual offsite social events, holiday and life event celebrations, quarterly company-wide all hands, and more!

At Cluep, we are committed to transparent and fair compensation practices. The base salary range for this position is $85,000-$105,000 CAD. Individual compensation is determined by factors such as relevant experience, skills, qualifications, and the responsibilities of the position.

This job advertisement is for an active, existing vacancy at Cluep.

Please note that Cluep does not use artificial intelligence (AI) to screen or evaluate job applications. All applications are reviewed and assessed by human recruiters and hiring managers throughout the hiring process.

We are an equal opportunity employer and vow to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know by emailing our HR at [email protected] with the email subject being "Accommodation Request for Interview – Job Title"