Posted 2 months ago
Senior Application Support Engineer (Remote Ontario)
@ Smile Digital Health
Toronto, Ontario
Overview
Smile Digital Health is hiring a Senior Application Support Developer for a full-time, remote role in Ontario. The role troubleshoots Tier 2 support tickets, builds and maintains software and cloud infrastructure for the implementation project, and includes an on-call rotation. Candidates need 8+ years of Java development experience and HL7/FHIR experience is highly preferred.
Pay:
$85,000–$110,000 a year
Responsibilities:
- Troubleshoot and resolve complex Tier 2 support incidents
- Develop and maintain software, cloud infrastructure and pipelines
- Fix bugs and deliver enhancements with Product, Engineering and QA
- Mentor developers and Tier 1/Tier 2 support teams
- Participate in after-hours on-call production support
Requirements summary:
- Post-secondary education in a related field or equivalent experience
- 8+ years of Java software development experience
- Experience with unit and functional testing and end-to-end feature development
- HL7 V2 or FHIR experience highly preferred
- Experience with Hibernate, Spring, REST and Git is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-09-22
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 8+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Computer Science, Engineering, Mathematics |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Smile Digital Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Powering the next generation of connected healthcare. Health system solutions for technology, business, and people
Full company description
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
- LinkedIn followers
- 14,158
- People associated on LinkedIn
- 273
- Reported office locations
- Toronto, Ontario , CA
- Business categories
- mHealth
- Health Care
- Developer APIs
- Electronic Health Record (EHR)
- Other recorded names
- Smile Digital Health
- Specialties
- FHIR
- CDR
- Health data repository
- Clinical Repository
- Clinical Database
- Health database
- Health cloud
- Health messaging
- Healthcare IT
- Healthcare Information Exchange
- HAPI
- BetterGlobalHealth
- and HAPI FHIR
- Profile identifies a recruitment agency
- No
- Reported total investment
- 15,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | FHIRCDRHealth data repositoryClinical RepositoryClinical DatabaseHealth databaseHealth cloudHealth messagingHealthcare ITHealthcare Information Exchange |
| Open jobs on Jobsy | 5 |
| View page |
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
TheSenior Application Support Developer is responsible for troubleshooting incoming support tickets, maintaining and developing software and tools to support the implementation project, and handling bug fixes and enhancements to the existing implementation. This may include working on cloud infrastructure, Helm charts, Azure pipelines, Java source code, configuration files, etc.
This position works closely with the client as well as our internal development and QA teams to support the product. This position will include on-call rotation for Tier 2 issue support.
Responsibilities:
- Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
- Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
- Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
- Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
- Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
- Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
- Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
- Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
- Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
- Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
- Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.
- Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
- Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/ or equivalent working experience.
- 8+ years of experience with Software Development in Java.
- Experience with developing software applications, unit and functional test practices.
- Experience in end-to-end feature development.
- Experience building complex systems.
- Experience in HL7 (V2, FHIR) is highly preferred.
- Experience with Hibernate, Spring, REST web services, Git is an asset.
- Experience working in a support/troubleshooting role is an asset.
- Preference to candidates based in Ontario.
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
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